Replacing Workers With Machines
By DW Davis
@DWDavis (25797)
United States
January 22, 2017 5:44pm CST
Some discussion of this has been had here on myLot over the last several weeks in reference to the idea of the minimum wage and a concept now circulating in Europe of a minimum income for all citizens regardless of whether their working or not.
I've done some reading about this and it appears the impetus behind this is the replacement of workers with machines coupled with the lack of other employment available for those workers. These are not necessarily low skilled, minimum wage workers being affected. Many of them are manufacturing workers who've lost their jobs to robotics.
Today, when my missus and I lunched at Olive Garden, I had cause to think about this issue. There was a Ziosk on our table, This Ziosk is a touch screen device that would allow us to order our drinks, appetizer, entrée, and dessert electronically. At the end of the meal, we could pay our bill by swiping a credit card through the Ziosk's card reader. The machine would then print out our receipt.
Had we desired, our only human interaction would have been with the hostess who seated us and the servers who brought us our food and drink. However, we chose to place our orders with the delightful young person who came to our table to wait on us. The only thing we did via the Ziosk was pay the bill.
This brings up a question. The Ziosk "suggested" a tip of 20% of the bill when we paid. Since we were waited on by a very competent and friendly server, I was more than happy to tip the 20%. However, had we ordered our drinks and food through the Ziosk, and had the server merely brought out the food, would the 20% tip have been too much. I feel it would have. What would have been a fair tip, then? 10%? 15%?
If tipping is negatively impacted by the presence of such technological marvels as the Ziosk, employers will be required to pay their servers more if the tips don't bring them up to minimum wage. Will this force employers to employee fewer servers? With the Ziosks doing the work of taking the orders and settling the bill, it is obvious the restaurant will need fewer servers. What then of the servers who lose their jobs to the Ziosks?
How do you feel about people in service jobs such as wait staff being replaced by technology such as the Ziosk? Do you see it as inevitable? Will the absence of a polite, friendly server diminish the dining experience?
And, finally, do you think some of the money the restaurant saves should be paid as a tax to provide the workers replaced by the machines with a stipend until they can find or be retrained for other work?
17 people like this
18 responses
@ScribbledAdNauseum (104615)
• United States
22 Jan 17
Michelle on here (I forget her username exactly) was just talking about this a bit yesterday. I told her I wasn't aware of any restaurant here that had such a thing as a ziosk. I've not been to olive garden in many years but mayhap they've changed here too and now have the ziosk.
I prefer to interact with people, though I do appreciate the option to pay at the table. I do think some sort of stipend or budget should be set aside for wait staff that has lost their jobs due to this new advancement in technology.
Another question comes to mind though, what of those in waitstaff who have only every waited tables as a job? Perhaps they could find work at a grocery store or convenience store, but even these places are seeing an increase in robotic assistance.
It isn't so easy to find a new job anymore anyway, and even places such as grocery stores are not working their employees as much as they once did.
5 people like this
@DWDavis (25797)
• United States
23 Jan 17
Unskilled and low skilled people who lose low wage jobs are in a bind when they get replaced by technology. I do believe some of the savings corporations realize should be put into a fund to help retrain and educate these people for jobs that still require a human.
1 person likes this
@ScribbledAdNauseum (104615)
• United States
23 Jan 17
@DWDavis That would be ideal, but we are combating with corporate greed. I don't even think a law requiring a fund would do anything to make one happen.
There are always ways to get around such a thing, unfortunately.
Atleast they (the unskilled) might be able to get a factory job, where people are trained. Even factory jobs (where machinery is a given) need someone there to oversee the machines.
2 people like this
@DWDavis (25797)
• United States
23 Jan 17
@ScribbledAdNauseum If we can convince Congress of the necessity, a law can be crafted that corporations can't get around that would make them fund such a program.
Corporate greed is innate in the beast. A corporation exists to earn a fair return on their investment for its stockholders. It has no other purpose. Despite what some think, corporations don't exist to provide jobs for people. That being said, it does not relieve corporations of the duty to act fairly and responsibly toward their employees. I think helping employees displaced by technology is fair and responsible.
1 person likes this

@JohnRoberts (109841)
• Los Angeles, California
23 Jan 17
In a perfect world, the money saved would reduce prices to make eating out more affordable.
4 people like this
@crossbones27 (52907)
• Mojave, California
23 Jan 17
In a perfect world but we live in a world of greed. They will sell that though and smart point.
3 people like this
@crossbones27 (52907)
• Mojave, California
22 Jan 17
Interesting stuff and great observation. Also thanks for writing this. I really do not care what side people are on regarding this issue. I just want then to put as much thought as you just did on this. I personally hate the service industry. 70 percent or more jobs now about serving people. If that is not slave like I do not know what is. People are so mean spirited also, everyone thinks they are better than the person actually serving them. Mad props to the people who work in that industry. I would be strangling people.
I am not sure where we go from here, but are we not at a point where we can feed, clothe and put a roof over everyone's head. The only reason we do not is people are greedy and have the misconception that what they do is more important than what the next person does. So they should be compensated more. Which brings a world of hate to epic proportions.
2 people like this

@DWDavis (25797)
• United States
23 Jan 17
Several of the stores hereabouts have put in self-checkout lanes. At Lowe's Home Improvement they've reduced the number of associates manning registers, but it seems there are more on the floor to assist shoppers. I've used their self-checkout several times. A regional grocery chain, and the local Sam's Club also have self-checkouts.
If you think about it, buying gas went to not needing a human years ago. All you have to do is pull up to the pump, swipe your card, fill-up, and drive off without ever speaking to a person.
1 person likes this

@fishtiger58 (29819)
• Momence, Illinois
23 Jan 17
I haven't seen this at a restaurant but I want that personal touch
2 people like this
@fishtiger58 (29819)
• Momence, Illinois
23 Jan 17
@DWDavis No I wouldn't like that at all, but I could see it at a fast food place
1 person likes this
@stapllotik (1935)
• India
23 Jan 17
Good innovation.but the ziosk suggesting tip is not fair. The server may get less pay due to the ziosk cost. The tip amount goes to owners pocket which is a axed for servers life. Will not work if the customer opposes.
2 people like this
@shaggin (74988)
• United States
23 Jan 17
Wow this a very well thought post. The only possible thing I can think where orderding with a Ziosk over a waitress is... The waitress cannot be blamed for anything wrong on the ordering process. If waitresses write the order down incorrectly people can get mad but if they use a Ziosk and order it wrong it is their own fault.
2 people like this
@psanasangma (7910)
• India
23 Jan 17
I think its time we should stay updated and upgrade our skill according to the time
2 people like this
@PatZAnthony (14749)
• Charlotte, North Carolina
22 Jan 17
Although we have not seen a Ziosk where we are (yet), we did decide any automation we could avoid, we would. When at a store where a self-checkout is offered, we refuse to use it.
No clue if our actions could save jobs, but when a friend with a MASTERS DEGREE is working in a sandwich shop b/c they can't find a job they are qualified for, we have to think something is terribly wrong.
Tips: That is another ball of wax, isn't it? Most working as servers depend on their tips, so we would still give the same tip...but don't plan on being where there is a Ziosk. Would you go there again?
2 people like this
@DWDavis (25797)
• United States
23 Jan 17
I will still go to the restaurant, but will not order through the Ziosk. I will pay using the machine only because it makes it easier on the server.
I have used self-checkout at Lowes Hardware. They've reduced the number of cashiers and moved them out on the floor, so if you don't use the self-checkout it takes forever.
@AbbyGreenhill (45490)
• United States
23 Jan 17
We ran into that at Applebees and told the guy we didn't know how to use and it paid the old fashioned way! No...I don't think customers should pay for anything other than food and a tip if they feel it is deserved.
PS - we won't be going back to that restaurant as we aren't that fond of it and that really put us off.
2 people like this
@nanette64 (20363)
• Fairfield, Texas
23 Jan 17
I don't like the Ziosk idea @DWDavis . Heck, you might as well go to a buffet place. And with the hackers of today, who's to say that your credit card info wouldn't be hacked from the Ziosk?
1 person likes this

@atoz1to10 (6780)
• Australia
22 Jan 17
Thanks to technology we now don't need people anymore...
Why should we give them tip when there is noone there to serve us? Lucky in Australia we don't have to tip anyone if we don't want to...
2 people like this
@TiarasOceanView (70020)
• United States
23 Jan 17
To me all the robotics is a sort of horrifying thought that so many will be out of jobs. And in the end, they have to replace the pay for these people. If that were to happen, we would live in a new world for sure. Thats what I think of it. I read years ago about some scissors that were 'programmed' to cut precisely in the hairdressing world when I was doing hairdressing. That didn't sit well with me. Of course I lived on hourly wages plus tips.
1 person likes this
@DWDavis (25797)
• United States
23 Jan 17
Many sci-fi writers have penned cautionary tales about technology and robotics. My two favorites are Isaac Asimov and Frank Herbert. Isaac Asimov's book of short stories about robots was the basis for the Will Smith movie "I ROBOT." Frank Herbert's Dune books are based on the idea that humans eventually rebelled against computer and machine overlords.
Then, of course, there are the Terminator movies.
1 person likes this
@DWDavis (25797)
• United States
23 Jan 17
I read about a start-up in San Francisco that invented a machine and is planning to open a store that will have only 1 employee on duty at a time. The machine makes burgers to order. The employee simply restocks the ingredients in the machine and takes out the trash.
@DeborahDiane (40843)
• Laguna Woods, California
23 Jan 17
@DWDavis - When people voted for Trump, many of them believed he would bring back manufacturing plants. However, I know someone who actually owns several clothing and home interior manufacturing facilities in other countries. She has said that, if she brought them back to the US, she would use robotics to make her products. She would hire a few Americans, but not nearly as many as the foreigners she currently employs. Americans just can't work for $2 to $3 a day. Even with a tariff on imports, her products must either be manufactured with foreign workers or robotics. I'm not sure what significance this is having on employment, but people need to be trained to perform the new types of jobs which are in demand.
1 person likes this
@DeborahDiane (40843)
• Laguna Woods, California
24 Jan 17
@DWDavis - You are so right that he does not want to admit the number of jobs that have been taken over by automation. The Wall Street Journal had an article about it this morning. It will be the most serious challenge we face in the future if Trump wants to increase manufacturing jobs in the US.
1 person likes this
@teamfreak16 (43567)
• Denver, Colorado
24 Jan 17
The less workers you have to hire the better. That's Corporate America for you.



















