Don't feel the sense of honor

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I don't think our tax can be mainly used for the good usage. But anyway, this is not my point in this discussion. We pay a lot of tax every month. However, when your income is up to a level, you have to register your information to the tax department. Perhaps they need to pay attention to you? OK, my husband is up to that level. So he tried to register it via the net since yesterday. The problem is he need to receive a code from his mobile phone so that he can enter the system. And from yesterday, even at night, he couldn't receive this code and he had tried it for many times. Of course meanwhile I called the tax department to tell them this error. This early morning I let him try again since I think the system shall be OK after a day, especially nobody will enter it since it is early morning. But he can't receive the code yet. OK, I called the tax department and phone company. It seems they have no errors and it is all my faults I called them many times since yesterday to report this error. And today I even waited for nearly half an hour and finally someone picked up the phone and the solution is let me try it tomorrow, the day after tomorrow... In brief, keep trying They must accept that it is something wrong with their system and they have to solve it. Is it that difficult to admit it is their faults? This is the service to a taxpayer and I don't find it honorable at all.