No fixer allowed!

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I was working with my nephew's Birth certificate yesterday at the city hall. We want to change his last name to our last name but we didn't have the chance because in order for us to do that, parents of the kid should be present. So I work on my parents marriage contract instead. I was waiting for my number to be called when I saw a fixer. She was talking to a foreigner guy with his wife I think which is a filipina. She was talking in digits and I was like, poor people. They can manage to work it if they have patience and lucky for the fixer. And at the window it says - Bawal ang fixer (No fixer allowed). Do you happen to experience this? The photo is my nephew feeding the birds at the park.