Tell me what i need to know, and ONLY what I need to know.

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**Rant Alert** When you ask someone something, should they not answer it? Now obviously, sometimes they simply can not answer it. That's fine, that's understandable. However, when you ask someone a specific question, and they answer a question you did not ask? That annoys me. Today's Example. I contacted (through chat) my network's customer service. I was trying to purchase a phone but it would not allow me to do so without purchasing a plan. I contacted the chat service and the conversation went something like this : Me : Hi. I am a prepaid customer and wanted to purchase a replacement phone. Is there anyway for me to remove the prepaid plan from the cart? Customer service: Hi, what's your name? Me: You can answer my above question without looking up any account information. I would be greatly appreciative if you would simply answer my question please. Customer Service: This is postpaid customer service. Customer Service: I would be happy to answer your question. Customer Service: You have to purchase a plan when purchasing a phone online. Is there anything else I can help you with? Well in fact, there is! Yes, okay, I know, I know. You are probably thinking I am just too impatient. Maybe you are thinking I'm just rude. However, I dont' feel the need for "pleasantries" when a simple question has been asked. Did I need to know it was a postpaid chat if you were going to answer my question anyway? No. If you wanted to tell me it was post paid, you could have answered my question and then said "However, this chat is generally geared towards postpaid accounts. We may not always be able to answer your questions." Did they do that? No. They told me something I didn't need to know. I was nice enough. I worded myself in a stern yet pleasant manner. But seriously, if you are answering a question, just answer the question asked. Don't answer things we didn't ask! My parting comment went something like this. Me: You have been most helpful. However, and while I realize this is not your fault, I would be appreciative if you'd forward it to the responsible parties. It is most inconvenient to not allow a customer to purchase a replacement phone online without first needing to purchase a plan. Then I simply clicked off and filled out the survey that always pops up afterwards. By the way, I've ordered a new phone online. I've switched carriers. Yes, I'm particular. Yes, that sometimes makes it seem as if I am rude. I'm not rude though. In this instance, I simply did not think it was necessary to go through the steps of looking up an account when I had a question that did not require you looking into my account.