Finally Hertz returned me the charge
By youless
@youless (114117)
Guangzhou, China
March 10, 2018 8:53am CST
A few weeks ago I had a post that Hertz deducted me oil charge although I filled it up before I returned the car. I contacted the customer service in China although we rented the car in US when we had a travel. As there is no email address for customer service in US. Thanks for the suggestion from @infatuatedbby and I contacted them by Facebook and I am glad that finally this case is solved.
I gave them proofs and everything is reasonable. They returned me the oil charge but didn't tell me why they made such a mistake.
I wonder whether next time I shall choose them again. There are many car rental companies but it is not easy to find out which is the best.
7 people like this
6 responses
@infatuatedbby (94909)
• United States
10 Mar 18
I am glad you were able to resolve the issue. They were very wrong on their behalf and the troubles it costed you!
1 person likes this
@youless (114117)
• Guangzhou, China
12 Mar 18
@infatuatedbby I know you are right, but they haven't done so anyway. Actually they owe me an apology but it is OK anyway
1 person likes this
@infatuatedbby (94909)
• United States
11 Mar 18
@youless Yes glad you were able to though :) they should have reimbursed you more from your bill due to the big inconvenience and overcharge that they did was wrong
1 person likes this
@snowy22315 (208913)
• United States
10 Mar 18
I guess I would read reviews next time and try to pick the best one.
1 person likes this
@toniganzon (77156)
• Philippines
11 Mar 18
That's good though that they were able to refund you and recognised such mistake.
1 person likes this
