Cashier kept screwing up at the register

@lovebuglena (52167)
Staten Island, New York
July 2, 2018 1:58pm CST
Yesterday, I went to my local Russian food store. The girl at the register must have been very tired because she kept screwing up. She rung up my green apples as green cabbage and didn't seem to notice she made the mistake until I told her about it. Also, the guy behind me was another cashier from the store so he caught her on it too and told her the correct code for the apples. Turned out she had mixed up the item code number. Both were similar. Had I not told her she rung up the wrong item I'd have saved some money because as a green cabbage the total price was cheaper. I wasn't paying attention to the final price though. It was the item name that I was looking at. Besides, I am honest... The next item was yellow carrots. She rung up my yellow carrots as parsley root. Even after I told her more than once that it's yellow carrots she kept on insisting it's parsley root and that yellow carrots are not sold here. Finally, she looked it up in the system and saw that they did in fact sell yellow carrots, though she said the picture showed them as purple. The last item was kale. She rung up this item as spinach. I told her that it's kale and not spinach but she chose to keep it as spinach, telling me that it's cheaper this way. Because the price of the spinach was $1.99 I didn't press it. But I was a bit upset that she didn't do it right. She should have fixed it not matter how out of it she was. That was three mistakes she made. Thankfully, all the other items were fine but those were just items that needed to be scanned. No item code necessary. She apologized in the end but this was not supposed to happen. Good thing I kept looking at the screen while she was ringing up the stuff.
5 people like this
5 responses
@aureliah (24687)
• Kenya
3 Jul 18
I wonder why she could keep doing that
@lovebuglena (52167)
• Staten Island, New York
3 Jul 18
I have no idea. Mixing up the item code can happen when there are many of them and some are similar... but when a customer tells the cashier what the item is, in my case yellow carrots, the cashier shouldn't argue with the customer that this is not the item, and insist it's something else because it looks like something else... Just because she had no idea they sell yellow carrots that doesn't mean they don't.
1 person likes this
@lovebuglena (52167)
• Staten Island, New York
10 Jul 18
@aureliah It happens. A yellow carrot does look a little like parsley root because of similar colors and shape. But I think unless someone's been living under a rock they should be able to tell them apart.
1 person likes this
@aureliah (24687)
• Kenya
10 Jul 18
@lovebuglena How dump can one be arguing its something else because it looks like something else? That does not make sense at all
@Courtlynn (67089)
• United States
2 Jul 18
Was she new? Because that's the only way it would be acceptable to screw up so many times. And even then, they should have the codes on the screen if they don't know them.
@lovebuglena (52167)
• Staten Island, New York
2 Jul 18
I don't recall seeing her before. She must have had a very long and tiresome day. But that doesn't make it better. Some items have a sticker with the item code on them. But not every fruit/veggie item does. I know this store has a booklet with items and their codes. Not sure if it includes all items though. But I'd assume their POS system would have all items in there that you can look up without knowing the code.
1 person likes this
@Courtlynn (67089)
• United States
3 Jul 18
@lovebuglena i mean yeah and no.. if shes new, it could take her time to learn. even if things are tagged.
@lovebuglena (52167)
• Staten Island, New York
3 Jul 18
@Courtlynn If there is a sticker on say a tomato with code 1234 then how hard can it be to enter 1234 into the system? Though that wasn't her issue. Her issue was entering the wrong code, which she was entering from memory, when she was ringing up my apples. It seemed like the last two digits she accidentally switched and that's how the apples got rung up as green cabbage. And that was according to the other cashier behind me that was waiting to check out.
@AKRao24 (27422)
• India
2 Jul 18
It seems that she is either new or got tired up badly to commit such blunders dear friend! Thanks!
@AKRao24 (27422)
• India
2 Jul 18
@lovebuglena , Yes definitely not! I agree as a customer!
1 person likes this
@lovebuglena (52167)
• Staten Island, New York
2 Jul 18
Either way it's not good though.
1 person likes this
@rakski (156300)
• Philippines
2 Jul 18
aw. is she young that she did not know of these veggies?
@rakski (156300)
• Philippines
3 Jul 18
@lovebuglena I agree or better yet she ask another staff
@lovebuglena (52167)
• Staten Island, New York
3 Jul 18
@rakski She is not a teen but young. I can understand that a parsley root and a yellow carrot sort of look similar but if I keep on telling her it's yellow carrots she should not argue that it's parley root just because she may not know they sell yellow carrots.
1 person likes this
@just4him (323168)
• Green Bay, Wisconsin
2 Jul 18
Yes, it was a good thing you kept an eye on the screen. Makes me wonder if she's new.
@lovebuglena (52167)
• Staten Island, New York
3 Jul 18
@just4him I didn't recognize her but then again I may have just not remembered her. At this store, there was one register where the screen was not working so it was off. Whenever I went to that register, forgetting about the not working screen, I could never know if anything was amiss until paying and looking at the receipt. Finally, that screen was fixed.
1 person likes this
@just4him (323168)
• Green Bay, Wisconsin
4 Jul 18
@lovebuglena I'm glad the screen was fixed.
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@lovebuglena (52167)
• Staten Island, New York
4 Jul 18
@just4him It was about time. Been broken for a very long time.
1 person likes this