When the Exit alarm goes off, at the store we shop at, The suspect is allowed to go ahead.

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When I was entering a store I passed by a customer on their way out with their shopping cart full of grocery and other items. The exit alarm sounded. I told the person they should, they SHOULD go to customer service. The customer asked me, 'DO YOU WORK HERE?" - I didn't answer the customer. I told the customer, that he/she should talk to a customer service person to see if one of their items still had a tag on it. When that happened, and as that suspect customer stood at the front of the store, waiting to talk to a customer service rep, the person in charge of self checkout told the customer to go ahead and that there was nothing to worry about. I know that is faulty thinking. If an alarm sounds, it's supposed to alert security, not just alarm a customer. If that alarm went off just because it was set too high on it's sensitivity settings, the sensitivity settings need to be lowered. The fact is, most ordinary customers would stop and think, that the exit alarm sounded only if a customer was walking out with something that had a sensor tag on it, a magnetic device that indicated the product it was connected to was being ripped off, stolen, and the store security should have followed up on this. But no, they let that alarm go off all the time and by now, the ones who actually are taking something out they shop lifted and did not pay for, then they know to act calm when the alarm sounds, just to keep themselves from appearing GUILTY of theft. I have been in retail long enough to know that the shrinkage rate from shoplifting thefts is a regular and a common thing. The alarm is a necessary deterrent. So, given you were in that same situation, what would YOU DO?