Why is customer service so bad now?
@DocAndersen (54399)
United States
November 17, 2018 7:17am CST
Over the past ten or so years I've run afoul of some really horrific customer service. One of the rules of my blog has always been I only mention company names or people's names when reviewing a product and when receiving horrific customer service.
Based on that and kind of in addition I do Yelp Reviews. I have 5 1 star (the worst) reviews.
Noah's Properties of Maryland - horrible customer service.
Best Buy - really horrible customer service
AT&T - really bad customer service
24/7 Locksmith - way overcharging for services
There is another, but they actually came back and fixed the problem they created and frankly, I don't list them anymore. They have improved in my eyes!
What companies have given you poor customer service?
4 people like this
3 responses
@stapllotik (1935)
• India
19 Nov 18
One reason could be outsourcing business,
it's flourishing. Companies, in order to save cost compromise on csr recruitment and training. Cost plays an important role everywhere.
1 person likes this
@DocAndersen (54399)
• United States
20 Nov 18
Knowing what the cost of good vs bad customer service is, I would argue that in fact bad customer service is a lot more expensive in the short and long run.
1 person likes this
@DocAndersen (54399)
• United States
19 Nov 18
It is a difficult situation, but with the decline we have to complain!
1 person likes this
@JohnRoberts (109841)
• Los Angeles, California
17 Nov 18
Because they simply don't care. Why should they when monopolies are often the case.
1 person likes this
@DocAndersen (54399)
• United States
18 Nov 18
I worked for a monopoly under s consent decree. Because, if monopolies aren't careful they end up with consent decrees that are very expensive.
1 person likes this
