Your Call is Important to Us

@maggs224 (2320)
Alicante, Spain
April 25, 2020 12:29pm CST
Myloter BarBaraPrz wrote a post Somebody 'splain me this... Once again I started to make a comment and it kind of grew into a post all on its own lol... When I was younger if you rang someone or you rang a firm you got an engaged signal. I knew right away that they were already engaged on the phone speaking to someone else. When this happened I would keep ringing until I managed to get through to some one who took my call. It was obvious they could not talk to me if they were already busy with another call. An engaged signal did not leave me wondering if my phone call was not important to them, it just told me the line was busy. This left me free either to ring right back and keep doing so until I caught the moment when they put their phone down from their other call. Or I could go and get on with something else and ring back later and try again, either way it was up to me whether I kept trying or left it for a while and until I got through it would not start costing me anything. It is puzzling to me why they ever did away with the engaged signal. This new idea of having a recording answer a phone when there is no one there free to take your call is puzzling to me. The recorded voice that tells you that your call is important to them, that all their lines are busy and someone will get to your call as soon as possible is meant I am sure to make you feel better and to make you feel important. Then they play some soothing music, again I am sure to help me relax and enjoy the wait but in my case actually achieves just the opposite effect in me. Plus there is the added insult that I am often left hanging there on the line paying for the privilege of this happening to me which adds insult to injury lol... Fortunately these days I don't have to make many phone calls where this happens but it is a pity by the time you find out if it is one of these it has cost you the price of a call to find out. Who ever thought this is better than getting an engaged signal which cost the caller nothing wants their head examining or is it just me that feels this way.
4 people like this
4 responses
@DianneN (247219)
• United States
1 May 20
I find it all annoying and frustrating. My husband spent 30 minutes this morning getting our cable off seasonal. Sigh....
1 person likes this
@maggs224 (2320)
• Alicante, Spain
1 May 20
I am not sure what off seasonal means because I've never had cable but it seems when you want to sign up for something they make it super easy and quick to do. But if you want to change something of stop something the process seems to immediatey get so much more complicated and long winded.
1 person likes this
@DianneN (247219)
• United States
1 May 20
@maggs224 Rather than cancel our service, the cable company turns everything off when we leave Connecticut for Florida for 6 months. We do the same with our service in Florida. Florida is much easier to deal with. Lol! You’re right about that.
@CarolDM (203451)
• Nashville, Tennessee
25 Apr 20
Yes indeed, it can be very frustrating. I prefer no music, just answer the phone. Good to see you!
1 person likes this
@maggs224 (2320)
• Alicante, Spain
26 Apr 20
@CarolDM I'm with you Carol no music instead please just answer the phone
1 person likes this
@CarolDM (203451)
• Nashville, Tennessee
26 Apr 20
1 person likes this
@xstitcher (30414)
• Petaluma, California
1 May 20
Yes, they certainly could just say they're not available. What I often do when the music comes on is turn the speaker on so I can hear when someone actually answers, set the phone on my side table and sit and work on cross stitch or read or something.
1 person likes this
@maggs224 (2320)
• Alicante, Spain
1 May 20
Sounds like you have got this taped lol...
@JudyEv (326170)
• Rockingham, Australia
26 Apr 20
I agree completely. You can hang on for hours and no-one gets to your call. People rarely ring back when they say they will. It drives me to distraction sometimes.
1 person likes this
@maggs224 (2320)
• Alicante, Spain
26 Apr 20
@JudyEv Another pet peeve is when an automated voice answers and the goes through a spiel reeling off a litst of options asking you to press 1 for this 2 for that etc then after a string of number options they said hold the line if none applied to you for a person to talk to. Why don't they put that as option number 1 lol...
1 person likes this