They are no help at all

Tweet

My brother's internet stopped again and asked me to call customers service to help out. But they denied the contact number i want to provide them. They said the account holder should be the one calling them for a technical support. I didn't give and call again. But the second agent put me on hold until I gave up. What's the deal with them I'm just asking for technical support. They don't realize when the modem is screwed, not only internet but also their dial tone is gone. It's like they want them to use their phone to call instead. Makes me wonder why don't they use their mobile phones to call the services instead. Either some one's making a prank calls on them or they went out lazy this time. Customer service sucks now.