I might have to lodge my first complaint for ebay
By AmberLynn
@ScribbledAdNauseum (104632)
United States
January 8, 2021 11:55am CST
I ordered a surge protector on the fourth of this month. It was a few dollars cheaper than another I'd seen just like it. Well, I look at the overall rating on a seller before I decide to buy and they had a lot more positive than negative reviews. Apparently, for whatever reason, I failed to see the negative reviews were for the exact item I had bought. A few people have complained they never received the item and had no communications with the seller.
I think I may call Fed Ex first before I do anything and see if they have taken possession of the item on their end. If not then I am going to be contacting the seller. I really wanted the darned surge protector sooner rather than later!
What's the most recent frustration you've had?
10 people like this
13 responses
@JimBo452020 (42629)
• United Kingdom
8 Jan 21
eBay.
Pissed off.
I ordered something for Yvonne's Xmas.
Promised delivery was 22nd Dec.
It still has not arrived and I already parted with my money.
The seller has not replied to my message.
I am very upset about this.
I will contact the seller again tonight.
I did check the feedback before I ordered.
It was above 99 per cent.
I was going to post about it.
I won't bother now unless I don't get satisfaction.
It was PJ,s.
I hope you have better luck than the other people have had in getting a response from.the seller of the surge protector.
4 people like this
@ScribbledAdNauseum (104632)
• United States
8 Jan 21
I hope so too. I didn't realize they were in china, I just saw that it would be dispatched from Kentucky and the price was about $1.00 cheaper than the other ones. I'm giving them until Monday to respond and then I will be contacting ebay directly for a refund.
Gotta be careful because it seems there are more drop shippers on ebay now.
3 people like this
@ScribbledAdNauseum (104632)
• United States
8 Jan 21
@JimBo452020 Right, sounds like you've waited plenty of time already. They should take your side of things.
3 people like this
@JimBo452020 (42629)
• United Kingdom
8 Jan 21
@ScribbledAdNauseum I think that I will be getting in touch with eBay as well.
It's not good enough.
I will do it now. Never put off until tomorrow that which you can do today.
3 people like this
@ScribbledAdNauseum (104632)
• United States
8 Jan 21
Wow, was it an item that came from outside the UK?
I've bought several things from ebay with no issues. I hope this one is an isolated issue.
3 people like this
@ScribbledAdNauseum (104632)
• United States
8 Jan 21
@jaboUK What website did you order it from? I know on Ebay it shows where the item location and not the seller location unless you go their profile. i hope you will get results soon. I know I will be going above the seller's head and to ebay if they do not do anything soon.
2 people like this
@jaboUK (64361)
• United Kingdom
8 Jan 21
@ScribbledAdNauseum Yes it was coming from China though I didn't know that when I ordered it. I'm in a battle with them as they say they can't give me a refund because the item has been shipped. I'm well fed up with them.
2 people like this
@snowy22315 (170318)
• United States
8 Jan 21
That is too bad...Oh the thing with the gifts not getting sent was the worst and also feuding with the internet company again.
3 people like this
@snowy22315 (170318)
• United States
8 Jan 21
@ScribbledAdNauseum Well this particular company has so many complaints against it that the BBB for their area had a direct email address for the executives for them...and yet how do they maintain an A+ rating? Obviously, the fix is in!
3 people like this
@ScribbledAdNauseum (104632)
• United States
8 Jan 21
Nothing I hate more than having to play phone tag with companies to get them to do what they should in the first place.
3 people like this
@ScribbledAdNauseum (104632)
• United States
8 Jan 21
@snowy22315 Yikes! Sounds like some palms are being greased somewhere for sure!
3 people like this
@GooglePlus (3807)
•
8 Jan 21
I hope it shows' up. I have seen many buyers gives negative feedback just to decrease their overall rating. This help competitor shops to gain new customers. 
Don't worry you will get those
Don't worry you will get those 3 people like this
@ScribbledAdNauseum (104632)
• United States
8 Jan 21
The shipping information was updated on the fourth to indicate that a label had been created. The seller or the seller's rep (since the seller is in China but the product is in KY) would have to send the item to Fed Ex themselves... I think that these negative reviews about the item never shipping might be accurate.
3 people like this
@GooglePlus (3807)
•
9 Jan 21
@ScribbledAdNauseum Honestly I never seen how's things work behind the scenes. Never observed all these things.
But I have seen few people paying others to give negative ratings for sure ( I got a task for that 
)
You can ask for refund if that doesn't get delivered to your place right ?
)
You can ask for refund if that doesn't get delivered to your place right ?2 people like this
@GooglePlus (3807)
•
10 Jan 21
@ScribbledAdNauseum Since you said seller is from China and you said item never shipped for some might be accurate hence I asked you if they allow refund or not...
Hmm if refund is possible then I think all is good the only thing is that this package will test your patience and
In case it never arrived to your place then you have to order it again and wait for some more time 
@LindaOHio (156852)
• United States
8 Jan 21
Deliveries are still slow. Hopefully you will get it soon.
3 people like this
@ScribbledAdNauseum (104632)
• United States
8 Jan 21
True, but at least in this case it isn't a matter of the delivery. From what I can see online it doesn't seem as if Fed Ex has even accepted the item yet. That tells me the seller or the seller's rep hasn't sent it to fed ex yet.
3 people like this
@ScribbledAdNauseum (104632)
• United States
8 Jan 21
@LindaOHio I don't know about EBay either, but the ex BF told me once that EBay usually sides with the customer so let's hope that's the case here too.
3 people like this
@LindaOHio (156852)
• United States
8 Jan 21
@ScribbledAdNauseum Bummer. If it were Amazon, they would take care of any problem ASAP. I don't know about eBay.
2 people like this
@ScribbledAdNauseum (104632)
• United States
8 Jan 21
Glad things have been going smoothly there.
3 people like this
@prinzcy (32322)
• Malaysia
9 Jan 21
@ScribbledAdNauseum I buy via a shopping platform like Amazon. So I don't have to release the payment to the seller as long as I haven't receive the product. Since the seller did not post nor update anything, I was quickly refunded.
1 person likes this
@ScribbledAdNauseum (104632)
• United States
9 Jan 21
@prinzcy Oh okay I see. There are no sites like that here in the US. We must pay before the seller ships, but we can request a refund if the item isn't satisfactory.
1 person likes this
@ScribbledAdNauseum (104632)
• United States
9 Jan 21
Yes, it's very frustrating when the item doesn't ship as soon as you expect it to. Did they give you your money back or was this a pay upon receipt item?
1 person likes this
@ScribbledAdNauseum (104632)
• United States
8 Jan 21
Glad to hear that. Hope you continue to be frustration free.
2 people like this
@Tina30219 (81536)
• Onaway, Michigan
8 Jan 21
@ScribbledAdNauseum Me also. I hope you get your money back and can order over with someone else
2 people like this
@ScribbledAdNauseum (104632)
• United States
8 Jan 21
@Tina30219 i hope so. I'm going to wait and see what the seller says. If I have to escalate it I will.
2 people like this
@ScribbledAdNauseum (104632)
• United States
9 Jan 21
Yep that's what I've heard.
1 person likes this
@RebeccasFarm (86838)
• United States
9 Jan 21
Oh no sorry to hear it.
Well I had a person send their payment to the wrong email address that was a pain
1 person likes this
@RebeccasFarm (86838)
• United States
9 Jan 21
@ScribbledAdNauseum Yes it was an accident on Paypal. I am not selling anything but they typed in the wrong email address
1 person likes this
@ScribbledAdNauseum (104632)
• United States
9 Jan 21
@RebeccasFarm Oh whoops! That is where I always make sure to triple check. Of course I use the cashapp when I send payment to someone I know.
1 person likes this
@ScribbledAdNauseum (104632)
• United States
9 Jan 21
Oh yes, that would be very frustrating for sure!
1 person likes this
@ScribbledAdNauseum (104632)
• United States
9 Jan 21
Amazon is generally very good about shipping things or fixing whatever errors were made. I used to be weary of ebay but I've ordered quite a lot with no problems.
1 person likes this
@ScribbledAdNauseum (104632)
• United States
9 Jan 21
@LadyDuck Amazon's prices were becoming more expensive than what I could find on ebay. That is the main reason I switched.
@LadyDuck (458867)
• Switzerland
9 Jan 21
@ScribbledAdNauseum I only order from Amazon and some local stores that I know are serious.
1 person likes this
@ScribbledAdNauseum (104632)
• United States
10 Jan 21
@Hytton03 I hope so too, thanks.
1 person likes this
@ScribbledAdNauseum (104632)
• United States
8 Jan 21
I have... The fed ex tracking number tells me that a shipping label has been created and that was four days ago. Fed Ex does not pick up packages in my country, the seller has to take the package to a Fed Ex drop off location and they have not yet done so.
2 people like this
@Cheyee (8362)
• Pakanbaru, Indonesia
9 Jan 21
I hope you'll get the item or the money back. I don't really have any bad experience in online shopping now, but back then yes, only 2 experiences.
1. They sent almost expired face mask
2. They didn't send the items at all.
But I got my refunds back.
2 people like this
@ScribbledAdNauseum (104632)
• United States
9 Jan 21
I am glad you were able to get refunds both times you requested them.
1 person likes this
@Cheyee (8362)
• Pakanbaru, Indonesia
10 Jan 21
@ScribbledAdNauseum at the first case i didnt request for refund. I contacted the seller and tell them about it, they said they sold it cheap because the expired date was just around the corner. And i told them they should put that information on the page. After that i contacted the platform and asked them to give the seller some warning. Few days later i found they gave my money back.
