Walmart Rant 3.9.2021

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We had been trying to shop at Walmart but for several weeks we often find it harder to shop there for one reason. The reason is, Electric Shopping Carts for disabled persons have been unavailable due to theft and misuse. So, after a few attempts to shop at a particular Walmart and being told they have no available electrical shopping carts, we had to turn back and go find another place to shop. Today, the Walmart in Duncanville TX had new electric shopping carts for the elderly and disabled. One was offered to me for my wife. I took the cart out to the car, parked just outside the store. My wife got into the cart, and we proceeded to shop. But, after we paid for our items and showed our receipts to the store greeter at the exit, the lady told me, "You can't take the cart out of the store." She proceeded to offer me a regular shopping cart. I explained that my wife can not walk and that our car was parked just outside the store and that I would bring it back in. Due to the new rules the store managers gave to the Walmart employees at the exit, they were instructed to tell all shoppers that these new carts were not allowed outside the store. I became furious. Why? you might ask? Well, I'll tell you why. My wife required the cart to go from point A, the car, to pint B, into the store then back to point A, to the car and I would bring it back in. And when the lady asked, "How did your wife get into the store if she can't walk?" - To that I said, "Because I brought the cart out to the car to get her." My wife explained her situation and after a moment of consideration the clerk allowed her to take the cart to the car then I brought the cart back into the Walmart, and parked it by the wall, next to the electric wall outlets and plugged it back in. When I got out, I apologized to both the security guard and the greeter. But I still don't understand why they think a person who is disabled and has difficulty walking can only use the cart inside the store but not to get from the car to the store and back to the car? I know what the situation is. The people who often abuse the privilege of using these carts leave them outside in the parking lot, unattended and often they get out of power, and the rain gets on them and the store clerks have to spend time retrieving them and putting them back to charge. My suggestion would be to tell each customer to provide ID at the customer service desk then, after returning the cart after loading their items in their vehicle, since if a person is disabled, they will always have someone else with them who is able bodied, who can easily return the cart and retrieve their ID. Due to theft and customer abuse and neglect, the electric shopping cart issue is ongoing not only at Walmart but at Kroger. The stores that provide ease of access to their vehicle and back to the store provide clerks to see to the cart's retrieval and in most cases, unlike Walmart's IN STORE USE ONLY, the customer can easily get to and from the store to do their shopping without incident. So, the final argument is, Is the customer considered a liability or an asset when it comes to people who are disabled or handicapped for one reason or another to be denied favorable treatment or is this an attempt to make it so difficult for such persons, customers, to have no choice but to stop shopping at stores that cater only to able bodied customers? I was angry at the thought of making it seem like if a customer has a physical requirement to use the cart in the first place, to be limited to IN STORE USE ONLY and be subject to having to be carried out to and from their vehicle via a wheel chair or have to resort to ordering things online and not ever entering the brick and mortar Walmart stores? If so, let me know in comments.