The bank screwed up

Tweet

The first check we had mailed in April for the homeowner's association seemed to have vanished so my mom put a stop on it. From what I remember we didn't know the exact check number so she just told them the check amount and to whom it was made out to. Mom mailed them out a second check, which they received. And it turned out they had received the first check after all, just misplaced it. She told them to rip that one up and deposit the second one, which is what they did. The thing is that because of the stop my mom put on the previous check this second check was flagged for the stop as it's the same name and amount. And the check deposit was reversed with that money credited back to her. I am assuming that means that even though the check may have initially cleared the association doesn't have that money in their account. Her account is certainly not less by the amount of the check. She contacted the bank but nothing changed. I am surprised the association hasn't called her to inquire about this. Unless they have no idea this happened. My mom doesn't want to deal with this anymore. I wish I could do it but it's not my bank account so of course the bank won't talk to me.