The Tile Fiasco.

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About a month ago my grandmother in law decided she wanted to pull out the laminate flooring in her garage turned apartment that she had redone a few years ago. No one has lived in the apartment for over three years. So it's just empty. I still don't really understand why GIL wants to re-tile. but hey if she wants to pay us to do it- then who am I to argue? Anyway back to the tile. GIL went to Lowes and ordered 10 boxes of 18x18 inch tile. We told her she needed 20 boxes, but they only had ten in stock. So they were supposed to have the other ten in in a week or two. Two weeks passed. They said they had the tile, we went to go pick it up. Ended up spending two hours at Lowes. They couldn't find it. They ended up refunding the cost of the second 10 boxes of tiles. The explanation we got was that someone must of sold it out from under us/them. So we re-ordered the boxes. Ten more boxes of tile. They said it would be there the 6th. The sixth came and went and there was still no tile. Then finally three days later they said to come in and get it. We ended up being sick and not making it up there until Monday. This is where the story gets all kinds of cluster effed. They told us to call an hour before we were going to come in, so they could go ahead and pull it and have it ready. So Monday morning while the other half mowed the grass, I called them. They assured me they would have it pulled by the time that we got there and told me that we needed to go to Customer Service when we got there. Cool, sounded easy enough. Except, they didn't do what they said they were going to do and it was anything but easy. This is where I was wishing we were a few hours south and could of picked it up at @moffittjc 's store. We got to the customer service desk and they were training the dude that was helping us. So that was frustrating because he didn't really know what he was doing. First they couldn't find the tile. I guess they got a new system in the store and our order was still on the old system or something. Then they finally found it. But we had to go to the other end of the store to the Pro Area. So we did that. They finally found the tile on the top shelf in the pro area. Here's the kicker. The ten boxes of tile they pulled off that shelf is the original (extra) ten boxes we ordered weeks ago. The ten cases of tile that came in last week came in shattered. They never sold these ten boxes, whoever had put them in the system as on hold put the order number in the location area when they put them in the computer. So that's why they couldn't ever find them before. But because of all that, the paperwork was messed up. The computer was automatically trying to refund money for the order that we had made, and because of that we couldn't just leave. So we waited. A very nice guy from Pro explained what he had to do to make sure we got out without owing money, and without there system being all messed up. We proceeded to spend an additional two hours waiting on them to straighten things out. He finally got it straightened out, after multiple phone calls and about a million different things to get the money refunded. Because the system automatically tried to send e gift cards or something because of the different orders/amounts etc and then they had to zero those out. The guy who helped us wanted to make it right by us, so he refunded half of the order and gave it back to us in cash. Which was unexpected but a nice consolation prize for having to sit there for over two hours. So we finally got to leave, with the tile and about $200 in refunded cash. Hopefully, its the right tile. We got up to my GILs today with it and it looks a little lighter than the other stuff. I'm hoping it just the tiles on top of the cases, because we ran into this problem with the original ten boxes as well. So. We shall see.