Find it odd
By Fae Maverick
@Fa_Maverick (9458)
Australia
August 3, 2022 11:42pm CST
A job application just asked me to talk about a time that I received good customer service. So, what? Tell you about the time that Larry at Carl's Jr gave me a discount because I found a hair in a burger. Do you want to hire Larry? Is that it? Why tell you about the time Larry did well not me?
Obviously, it is another way of asking "what does good customer service look like?" they may have issues with people copying and pasting answers from google if it is phrased differently. But still. Wouldn't employers rather read about my skills and what I know to do? No? Of course.
6 people like this
6 responses
@RandomUser (30)
• Bhubaneswar, India
4 Aug 22
Same situation in some tech jobs, they ask for 5+ years of experience but How can you get experience If you are just a fresher.
2 people like this
@Fa_Maverick (9458)
• Australia
4 Aug 22
Yeah my cousin was applying for a job and they wanted 7+ years experience with a software... Said software had been around for just over 4 years at that point.
1 person likes this
@flapiz (22425)
• United Kingdom
5 Aug 22
@Fa_Maverick Yeah I though ageism is already not a thing there in Australia.
1 person likes this
@Fa_Maverick (9458)
• Australia
5 Aug 22
I guess it is a way to see if you hold yourself responsible for your f*ck ups instead of blaming anyone and everyone else.
Ive been asked how old I am and technically they aren't supposed to ask you that. If you weren't over legal working age you wouldn't be applying for the job.
1 person likes this
@Fa_Maverick (9458)
• Australia
5 Aug 22
@flapiz its a thing everywhere. Why would they hire me to do a job when they could hire a 16 year old to do it and pay them less.
1 person likes this
@Fa_Maverick (9458)
• Australia
4 Aug 22
Least in my field I can use the labs as having some professional experience but even then they dont really bite.
1 person likes this
@DaddyEvil (137142)
• United States
4 Aug 22
The job recruiter wants to know how articulate you are. If you can't explain good customer service, the chances are that you won't know how to give good customer service.
You're overthinking this one, in my opinion... Although, some application questions always have seemed a bit on the odd side to me, too.
1 person likes this
@DaddyEvil (137142)
• United States
4 Aug 22
@Fa_Maverick That is very true.
Yeah, I know but interviewers do things a normal person considers "weird". I have no idea why they do that, either. (And I've been the interviewer lots of times before. Jobs always gave me a script I had to go through when interviewing an applicant...)
Yeah, I know but interviewers do things a normal person considers "weird". I have no idea why they do that, either. (And I've been the interviewer lots of times before. Jobs always gave me a script I had to go through when interviewing an applicant...)1 person likes this
@Fa_Maverick (9458)
• Australia
5 Aug 22
@DaddyEvil yeah they should want to hear about me because I am the applicant. Not Todd at foodland.
Why are the scripts so narrow?
1 person likes this
@Fa_Maverick (9458)
• Australia
4 Aug 22
I did say it's an alternative to asking someone "what is good customer service?" like other job applications... Not to mention you can explain it fine then be a terrible, rude and surly employee. Or be extremely articulate in text based questions but not be able to apply that knowledge.
They could have asked me something relevant to the job to check how articulate I am. Like "a customer wants to know about what console to get for x game. You are unsure of what console yourself how do you help them?" instead of wanting to know about how well chad did serving me at maccas.
1 person likes this
@moffittjc (118664)
• Gainesville, Florida
4 Aug 22
When I used to interview job candidates, I would always ask them to provide me an example of a time that they went above and beyond to provide exceptional customer service. And of course the question was disguised as a way for them to define for me what good customer service really is.
And did Larry really provide good customer service? He may have just been following policy for when customers find hair in their food. Now if you waited too long to get your order, and he decided to throw in some extra food for free as a means of apologizing for the long wait, we’ll then I would consider that good customer service.
1 person likes this
@moffittjc (118664)
• Gainesville, Florida
5 Aug 22
@Fa_Maverick Yeah, isn’t that just crazy? People who are employed who have no business having a job, yet good people can’t find work. Life’s a b*itch.
1 person likes this
@Fa_Maverick (9458)
• Australia
5 Aug 22
Yeah but thats centred around them and their skills not someone else.
That was a fictitious scenario to show my disdain at them wanting to know about someone elses skills... There are other ways to ask about customer service that will actually communicate my experience and skills. Cause I could tell you what great customer service is then be a sh*t to the customers and you would have chosen me over someone more deserving. There have been many times when I walked away from a shop like "wow youre employed and Im not."
1 person likes this
