Issue with cable service

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My mom and her friend wanted to watch cable tv yesterday and when they turned on the cable box there was a message “to restore or activate services call...” number to call provided. I found it odd and told her friend to reboot the box. Same message appeared again so I called Spectrum to find out what’s going on. I had recently (November I believe) called Spectrum (as account on my name) to get rid of cable and just keep Internet as my mom’s bill was close to $230 a month. The lady on the line told me there’s a promo and I can get all three Spectrum services (TV, Internet, Phone) for about $10 more than it would cost just to keep Internet I have. My total would be $89.99. Not sure if that included tax or not. Mom agreed so we got that promo and now our services would be Spectrum instead of Time Warner. Speaking to a guy yesterday, it turned out the reason the cable box doesn’t work is because the promo I got was for IP streaming (watching cable via Spectrum app) not for cable box. I was not told this when I called in November and agreed to the promo deal. I probably wouldn’t have agreed to this had I known there will no longer be a cable box and we’d have to stream. Nor was I told to return the cable box I have, not even when I went to return the old modem. The guy was going to see if he can switch me to the cable box but before doing that he put me on hold to ask someone else if that would affect the promo rate. When he came back he said if he does that it gets rid of the promo as that was for IP streaming only and I’d be paying pretty much the same high price as before for my services. No way! I asked him about IP streaming (as I’m not familiar with it) and he said if I have Roku I can download the Spectrum app and watch cable this way, still through my TV. My mom has Roku so she will try that out. I hope my mom will be fine with that. Otherwise we will have to cancel the service. Oh and get this, even after I activated the new modem, that apparently didn’t work and the latest bill was for old rate. I had to call Spectrum weeks ago to find out why. The rep had to activate modem again as it didn’t show it was activated, hence why I was billed old rate, and readjust the amount due with new rate. I thought they’d generate a new bill with updated rate but they can’t do that. I have to wait for next bill to see breakdown of my new services and rate.