Another Phone Nightmare

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So I went through my voicemails a few days ago and found a message for my daughter and grandson from their previous medical clinic(now with the name of Full Circle) telling them it was time for their annual check-up and since it had been several years since they had been there, that if they were changing medical facilities they needed to call and let them know as well as Medicaid. This could affect their billing for services. Funny thing is that neither of the kids had been to this Full Circle in 2-3 years. They have been going to St.Lukes all this time with no billing issues or any problems at all. Since my daughter has a learning disability I take care of such issues for her and usually my grandson too. So I proceed as if I am my daughter. In calling these places I am directed to leave my number because of the high call volume and they will call me back when I come up in the queue. For each call I make going forward I have to wait for them to call me back. So, I talk to Full Circle and get my daughter and GS taken off their books. They tell me I have to call Healthy Connections as well. I call HC and they say the kids need to get a referral from Full Circle to St. Lukes so they can get services until July when it is renewal time and she can get the change done completely at that time. Are you confused yet? So, I call Full Circle back and she hees and haws, first, she can't even find them in the system(She just took them off their books), puts me on hold and comes back saying she called HC and they told her the kids need to call Medicaid to get the referral. Okay. So, I call Medicaid. Medicaid is totally confused and says something about having the kids have their doctor at St. Luke's put a letter in the system about yada yada and more yada. I step in and explain that 'we' have been going to St. Lukes's for a couple of years now and there have been no problems with billing or anything. Couldn't we just wait until July and do the full renewal at that time? She says yes. WHOA! What did I just spend two hours doing? I feel like I got the royal run around. Call here, have to all there. This is our tax dollars at work folks.