Phone Top Up Nightmares

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Top Up Hell Phoned EE for what should have been a simple £5 top up on my Nokia non smart phone non I phone PAYG phone that I only use for calls and texts and only top up about every 3 to 4 months. Put on hold for an eternity listening to awful music. Got cut off after ten minutes of voice messages interrupting what sounded like K-Tel Sounds Of the 70’s, to tell me they’d try to talk to me within a minute. Rang back, ten more minutes of waiting but finally got through to a human(ish) chap who told me he’d sent a code by text to my phone to read back to him. Told him I couldn’t read the text without hanging up from the call first. He asked me why my phone wasn’t a smart phone which can do both simultaneously. I asked him if I could make a note of the code and ring him back, to which he told me the code would change with my next call. He then asked me the date of my last top up. Told him I couldn’t remember the date off hand. He asked me to say roughly, suggesting I say if it was in the last 90 days. I said I thought it was but apparently it was longer even than that, at which point he told me he would have to end the call as I couldn’t answer his security questions. He did however give me the web site address to do the top ups on without such stupid questions or codes and I finally got a £5 on my phone that could last me into the Autumn. Buddha on a bike. Punished for lack of a smart phone. The photo is my phone Arthur Chappell