An update on the washing machine situation.

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The British Gas man came at about 3:00pm. My step-dad told him a story about how the washing machine broke. He said that near the end of the cycle it made a strange noise, then just stopped! I was in my bedroom at the time and heard, so I came out, and I told him that my trousers had got stuck, and my Mum showed him the trousers with the black plastic still stuck to it! The British Gas man said he thought he knew what had happened, but he'd take a look at the fridge first. (My step-dad had told him the fridge also needed looking at.) The British Gas man replaced the bulb in the fridge, which had gone, but that didn't work either! He said he'd leave the new bulb in anyway, incase it decided to spark into life! He also fixed the door, which was jutting out, by giving it a good whack! He also removed the water which was in the bottom where the vegetables usually go with what looked like a great big turkey baster! He said it does that because there's a hole in the back and if it gets blocked up and it freezes, then it melts and causes the water that was in the bottom. He told us to clean the hole out now and then with a paper towel to stop it from getting blocked. He also fixed the bottom shelf so it wasn't stopping the door from closing. Then he went to look at the washing machine. My Mum said that as soon as he tried to turn the drum, he laughed because he knew what it was. He said there's a plastic "spider" on which the drum rests, and it keeps the drum in place and turning. This spider had slipped out of place. Apparently, the black plastic stuck to my trousers is part of that spider. It must have somehow found it's way into the drum, (how I do not know!) melted in the heat, and then stuck to my trousers and to the edge of the drum, which was why I could not get my trousers out of the washing machine at first. He said the washing machine was beyond repair and we need to get a new one. We will be getting a phone call, then we will go to the shop and choose a washing machine. The British Gas man advised a Hotpoint because the parts are easier to get. With other makes it takes a while to get the parts if anything goes wrong. We will be able to get a discount on the new washing machine because of our British Gas insurance. A couple of British Gas men will collect our washing machine for us. They will disconnect the old one and then connect the new one for us. And I hope they'll also tell us how to use it! So that's my update on the washing machine situation. I hope you are all well. Have a great night.