What a day? / myLot

United States

March 16, 2024 6:29pm CST

With my insurance I get some OTC meds and supplies. Since I have lived here where my apartment is not close to anything I had to order them via online or by phone. Also because the weather has been so cold too. Finally it started getting warmer a few days ago and I really needed some supplies ASAP. So I called the insurance company department for the OTC shopping and was told that my card was activated and I could make my purchase at the CVS or Walmart stores. Walmart is cheaper but no way I can walk to it especially with my foot acting up. I hobbled six blocks to the store and got the few things I needed in the basket took them to the front and the lady got a response that the things were not eligible for me to purchase via my insurance card!!!! So I pulled out my phone and called back to the insurance company and was told that I was using my 2023 card and not my 2024 one. Which I never got! But which is it the items are not eligible or wrong card? SMH

8 people like this

8 responses

Laurel (L_B)

@Happy2BeMe (99392)

• Canada

16 Mar

Hope you were able to get it all straightened out.

2 people like this

dreamertink

@dfollin (24172)

• United States

16 Mar

Not yet, I am probably going to have to wait till Monday. Until then my daughter went and bought me some of the things! Thanks!

2 people like this

Laurel (L_B)

@Happy2BeMe (99392)

• Canada

17 Mar

@dfollin that is good then.

2 people like this

dreamertink

@dfollin (24172)

• United States

17 Mar

@Happy2BeMe Somewhat but the main thing that I needed Walmart didn't have and neither did a couple of other stores she stopped at!

2 people like this

Show more comments

Dena Miller

@Dena91 (15893)

• United States

17 Mar

I am sorry that happened to you. I hope they send this years card out so you can use the benefits. My mom in law uses hers and has stuff delivered year round along with her prescriptions.

2 people like this

dreamertink

@dfollin (24172)

• United States

18 Mar

Thanks! I used to have them delivered but usually it takes a long time for them to arrive. I am changing insurance companies.

2 people like this

Amber

@AmbiePam (85597)

• United States

17 Mar

That is beyond annoying!

2 people like this

dreamertink

@dfollin (24172)

• United States

17 Mar

Yep, I cried all the way home. I hurt and the trip was useless!

2 people like this

Kayla Tsukino

@kaylachan (57848)

• Daytona Beach, Florida

17 Mar

I have an OTC card with my insurance company too. And, what I've found, is the company changes what they consider "legiable" all of the time and don't tell you. This usually changes from year to year. And, I am sorry you are having trouble. I know to look for my OTC card in november, because that's usually when they send it. The kicker, I have to hang onto it for two months before I can use it.

1 person likes this

dreamertink

@dfollin (24172)

• United States

18 Mar

Well after I started this discussion I went to their ordering website and ordered the same supplies and meds that I was trying to buy at CVS. And first the receipt that came out of the register the cashier showed me and it said that what I was trying to purchase. Then when I called the story changed again, now all of the sudden I have the wrong year card and it was not as well my card was not activated. However before I left I called and they said that my card was activated! I have found with them before they changed OTC Third Party companies several times. And with this OTC company I have found that no products were available in a whole section of types of items.

2 people like this

dreamertink

@dfollin (24172)

• United States

18 Mar

@kaylachan Not much can be done, that's for sure. ugh!

2 people like this

Kayla Tsukino

@kaylachan (57848)

• Daytona Beach, Florida

18 Mar

@dfollin Yeah, that does happen. And, I'll be the first to admit, I'm not a fan. Not much I can do about it.