What would you do?
By MaddieMae
@MaddieMae (48)
United States
May 27, 2024 11:37pm CST
Recently I purchased a brand new all-in-one desktop computer. It arrived safely in a timely fashion. I was excited to start using it but quickly found that I could only go as far as the defaultuser0 screen. I called both the seller for help, (which was no help) and Amazon where I ordered from (also no help) After several attempts to unlock the screen I am still unable to use the computer. If I return it for a refund they will charge me for the restocking fee. I don't want to keep it for fear of something else going wrong. What would you do?
14 people like this
11 responses
@LadyDuck (478855)
• Italy
29 May 24
@MaddieMae Could you replace it at no cost?
1 person likes this
@MaddieMae (48)
• United States
3 Jun 24
I ultimately returned it for a full refund.
1 person likes this
@arunima25 (91530)
• Bangalore, India
28 May 24
I would have returned it. I hope that thr restocking fee is not so high. It is shame that they could not help. The customer service is not professional and ethically they should return it without charging any thing.
4 people like this
@BarBaraPrz (49993)
• St. Catharines, Ontario
28 May 24
I'd raise hell while returning it.
3 people like this
@MaddieMae (48)
• United States
3 Jun 24
I left it be known I was not a happy camper.
1 person likes this
@MaddieMae (48)
• United States
29 May 24
I didn't get belligerent but I left them know who's toes they were stepping on.
3 people like this
@2ndchances24 (10625)
• Cloverdale, Indiana
30 May 24
@MaddieMae that's why I shop on Ebay. you don't have to go
through all the hoops & loops that other places put you through.
1 person likes this
@MaddieMae (48)
• United States
29 May 24
I did try this as well to no avail. So it was sent back yesterday.
2 people like this
@peachpurple (13960)
• Malaysia
28 May 24
Reformat the desktop. There is a special key, depending on the brand u buy. ALT plus F3 or F2 or F4
It will auto boot to boot screen
3 people like this
@2ndchances24 (10625)
• Cloverdale, Indiana
28 May 24
I'd TAKE it to a Amazon place to have them look at it & help FIX it
or I'd let them have it back & just pay the restocking fee & be done
& I wouldn't EVER buy a computer or any appliance like that online.
2 people like this
@MaddieMae (48)
• United States
29 May 24
I did send it back. Waiting to see if they charge me. I will fight it.
2 people like this
@2ndchances24 (10625)
• Cloverdale, Indiana
29 May 24
@MaddieMae 
there you go that's what I would do.
there you go that's what I would do.1 person likes this
@popciclecold (40024)
• United States
29 May 24
I would seek as much as I can before returning it.
1 person likes this
@MaddieMae (48)
• United States
29 May 24
They wouldn't and I certainly don't want to deal with these people ever again.
2 people like this
@LindaOHio (194403)
• United States
28 May 24
If it's defective, you should not be charged a restocking fee. I would return it. Have a good week and good luck.
2 people like this
