Modem Upgrades and Wireless Printing Issues
By Curlann
@annierose (21977)
United States
June 3, 2024 1:36am CST
I purchased my Canon Pixma G3010 from an online shop just last month. Setting it up was incredibly easy, and I was impressed with its 4-in-1 functionality, allowing it to print, scan, photocopy, and connect wirelessly. However, my joy was short-lived when I encountered slow internet speeds. My internet provider diagnosed the issue as a problem with my modem and promptly replaced it. Unfortunately, after the modem change, I discovered that I could no longer use the wireless printing feature on my desktop and laptop. Upon contacting Canon customer service, I learned that the issue might stem from my new modem, which combines the 2.4GHz and 5GHz frequencies. The printer is only compatible with the 2.4GHz frequency, necessitating a separation of the two frequencies. I will now inquire with PLDT if this separation is possible to restore wireless printing functionality to my devices.
8 people like this
7 responses
@annierose (21977)
• United States
3 Jun 24
You're right, Anna. It seems like one solution leads to another problem with tech sometimes!
1 person likes this
@LadyDuck (502148)
• Italy
4 Jun 24
@annierose I know that every time we replace a printer, we have a hard time before it arrives to communicate with the computer and work correctly.
1 person likes this
@annierose (21977)
• United States
5 Jun 24
@LadyDuck I totally get that! It's like every new printer has its own set of challenges.
1 person likes this
@arunima25 (93194)
• Bangalore, India
3 Jun 24
Sorry that the joy was short lived. I am very bad with technological stuffs. Hope that all gets fixed soon.
1 person likes this
@annierose (21977)
• United States
3 Jun 24
Hi Arunima! Thank you for the kind words. Technology can be tricky sometimes, right? I'm hopeful that PLDT can help me sort this out soon so I can get back to enjoying my new printer. How about you? Have you had any tech challenges lately?
1 person likes this
@annierose (21977)
• United States
6 Jun 24
@arunima25 Oh, it did not get fixed so I have no choice but just to use the cable in order to print papers using either desktop or laptop.
1 person likes this
@arunima25 (93194)
• Bangalore, India
5 Jun 24
@annierose Technology is always my weakness and I keep facing some or the other issues. Glad that some help is always around.
I hope that your thing is fixed and sorted out. Hope that you are enjoying it.
I hope that your thing is fixed and sorted out. Hope that you are enjoying it.1 person likes this
@annierose (21977)
• United States
3 Jun 24
Thank you! I hope so too. It's been quite a hassle, but hopefully, it will be sorted out soon.
1 person likes this
@RasmaSandra (97912)
• Daytona Beach, Florida
4 Jun 24
Best of luck to you and I hope it all works out with the printer, See if this can help you or if someone you know can understand this
https://www.smarthomeperfected.com/can-2-4-ghz-devices-connect-to-5-ghz/
@JESSY3236 (22199)
• United States
4 Jun 24
I had that problem too. I have a HP printer that is a older model. It wouldn't print when we changed internet providers. I found out how to change the frequency of the modem and now the printer works.
1 person likes this
@annierose (21977)
• United States
5 Jun 24
It's good to know I'm not alone with this issue! I'm glad you were able to fix it by changing the modem frequency. I asked my internet provider and the agent told me they cannot change the frequency, and so I have no choice but just to use the usb cable whenever I print using my desktop or laptop.
1 person likes this
@allknowing (153544)
• India
4 Jun 24
You seem tech savvy using all those tech terms. I am at sea!!! (lol)
