Waste of time ....No physio for me today !!!

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So, the taxi was booked ....we arrived at the hospital ....found the physio dept. No one on the reception desk so we had to go back downstairs to sign in. We were called in after only a few minutes ....the waiting room was empty. Firstly the physio guy thought I was there as I had recently broken my arm .....I had to explain it was because my arm and hand was swollen and I was having trouble bending my fingers..... He took one look and said ..." I can't do anything about that ! " I explained that I was due to have a doppler scan on Wednesday. " I will make ytou an appointment to come after that then " ....we arranged a date and time. It was next Monday at 4.30pm I got a text when I got home to say the appointment was 30th JULY .....it should be June ! I also had been told to use an ice pack, but when I mentioned that he said ..." oh no, we don't do that anymore....infact it can make things worse. We say do not use iced packs ". He also was talking about the operation whereas previously the consultant was saying hopefully that was not needed. I am getting very frustrated at hearing different things every time I go to the hospital. Also it cost £16 in taxi fares.