Frustrating Bill Pay

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I owed a small balance and called the office hoping to just have my card taken over the phone as I had heard I could. The receptionist told they no longer took them over the phone for security reasons. So why does the recording say I can do it this way then? Grr. So, I went to the portal. It had its security code I had to get. I tried to get it and put it in, but it kept not working. I called on my grandson. He had to sign in again and went through the same rigmarole I had. Finally, he gets me to right screen and I pay my bill. Weird thing is that for several minutes after I finished the call, I kept getting security codes. I got like 5 of them. They must have been having an issue. I did get an email that showed I had been able to pay it successfully, so I am good. All for a $15 bill! I love technology, I really do but there are times I could just pick the device up and throw it against the wall. Then I'd really be in a situation.