Can’t pay the bill

@lovebuglena (48094)
Staten Island, New York
October 7, 2025 5:04pm CST
I got an email that my Spectrum (TV/Internet) bill is ready and that I have to pay it by October 17th. I logged onto my account to pay the bill but it says that no amount is due. That makes no sense to me. I guess I will have to contact Spectrum to find out what’s going on. I can’t pay the bill if it says no amount due. My monthly bill is $80/month, which is not bad, but for this bill I also have to pay $30 for activation. The total is $110. UPDATE: I called Spectrum. Looks like I got a credit adjustment for my services, including the activation fee. I do not have to pay anything. Perhaps it was a promo of some kind for one month.
4 people like this
5 responses
May2k8
@May2k8 (19086)
• Indonesia
8 Oct
you should contact them if in 5 minutes nothing shows up there.
2 people like this
LindaOH
@LindaOHio (204494)
• United States
8 Oct
You didn't give them a credit card number did you? Then they would pay it automatically.
1 person likes this
Lena Kovadlo
@lovebuglena (48094)
• Staten Island, New York
8 Oct
When I signed up for the service, they never asked me for a credit card.
1 person likes this
Lena Kovadlo
@lovebuglena (48094)
• Staten Island, New York
8 Oct
When I look at my transaction history in my Spectrum account it shows that they took off charges for Internet and TV stream and router. And seems they even took off the activation charge. Maybe it’s a promo of some kind for one month.
1 person likes this
LindaOH
@LindaOHio (204494)
• United States
9 Oct
@lovebuglena That's cool. So you don't have a balance.
1 person likes this
annavi23
@annavi23 (6633)
• Philippines
8 Oct
If there is an email or live chat online, you can do that. But if there's a phone number to contact them, it will be good for you to call. I am sure there's a way for you to check clearly how much there is to pay. Have a good day ahead!
annavi23
@annavi23 (6633)
• Philippines
8 Oct
@lovebuglena maybe there's kind of a glitch in the system needs refreshing
1 person likes this
Lena Kovadlo
@lovebuglena (48094)
• Staten Island, New York
8 Oct
I know how much I have to pay. Just weird that it says no payment due.
rakski
@rakski (149327)
• Philippines
8 Oct
probably it will show after a while.
Lena Kovadlo
@lovebuglena (48094)
• Staten Island, New York
8 Oct
I think I have about 10 days left to pay the bill. I will try to log in again in a few days and if I don’t see that option I will call.
1 person likes this
rakski
@rakski (149327)
• Philippines
8 Oct
@lovebuglena yes, that is a good plan
1 person likes this
Nevena Zivkovic
@Nevena83 (65997)
• Serbia
8 Oct
It's always wonderful when I don't have to pay a bill, but it never happens to me.
1 person likes this
Lena Kovadlo
@lovebuglena (48094)
• Staten Island, New York
8 Oct
I’m very much surprised that I don’t have to pay anything.
1 person likes this
Lena Kovadlo
@lovebuglena (48094)
• Staten Island, New York
8 Oct
@Nevena83 it surely does.
Nevena Zivkovic
@Nevena83 (65997)
• Serbia
8 Oct
@lovebuglena I believe you. It feels good, doesn't it?
1 person likes this