Broadway show on a snowy Sunday

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I had two tickets yesterday to a Broadway show Chess musical. I had purchased them at a 2-for-1 discount. With fees, it was $100.50 per ticket. I was very excited going there with my mom but unfortunately I ended up going there by myself. It was snowy weather yesterday, and there were issues with transportation. First, I had to walk a long time to the train, then take the train to the ferry, then take the ferry into Manhattan, and from there I had to take a subway to the theater. My mom was supposed to meet me at the ferry, but she was never able to get there. She was supposed to make the train that I was on, but she missed it by only a few minutes, which was very disappointing. Had she made it onto the train she would’ve made the show. She waited for the next train but it never arrived. After waiting for about 1 1/2 hours with no train in sight she gave up and left. She was too tired and cold to try alternate ways of getting to the theater and just went home upset and majorly disappointed. After I got to my train, I only had to wait for it for four minutes, which I think was luck because I had no idea when the train would actually arrive. Everything was going fine, but then after a certain stop, we sat idle for a while because a train in front of us was stuck. We had to wait for that train to start moving again before we could proceed. I have plenty of time still to make it. When I finally got to the ferry, my mom was still waiting for her train so I had to wait for her at the terminal. It turned out to be a very long wait so because of that my commute took much longer than it should have. I left the house around 10 o’clock and got to the theater around two. The commute was crazy but I do not regret going there. The show was amazing even though it seemed like a lot of the actors were under studies instead of original cast members; perhaps that was due to the fact that original actors weren’t able to make it to the show due to the weather. I got lucky that at least originals like Lea Michele and Aaron Tveit were there. I would’ve been majorly bummed if they weren’t. I do not understand why they didn’t cancel the show, but it is what it is. Now I have to figure out what to do about my mom‘s ticket. They usually do not do refunds or exchanges, but being that this was a winter storm, they should be accommodating and either offer a refund or allow us to use her ticket for a different show day. Yesterday the teller charge website had a rebook ticket option but today it is gone. I tried to call Telecharge and was on hold for a while. I left my phone number so they could call me back but so far no one did. Perhaps the office is closed today because of the weather; though the automated message never said that. I do not want to lose that $100. And I want my mom to see the show. We can always just get another ticket, but I don’t wanna do that yet until I figure out if her ticket can be used again or if it can be refunded.