Held Hostage

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I am trying to donate my old Nissan Xterra to Kars 4 Kids. I just want it out of here so my landlord will stop hassling me. I got every thing set up, but the towing company has not called me back to set up a pick up time. The Spanish-speaking lady gave mean email address, but the email does not work. I feel like such a "redneck" (do you know what that is?), but I am going to contact Kars 4 Kids and ask for a towing company where someone speaks English. My Spanish SUCKS.