An Amazon return that I don't have to return

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Interesting. I received an order today with 2 bottles of essential oils and a big jar of coconut oil. Well the lid of the coconut oil was cracked and a big piece was broken off. The seal was still intact. It was weird because the box wasn't damaged at all. Still I submitted a complaint. The site said that they would re-ship it and I didn't have to return it. Yeah well guess what? I'll still use the jar that I just received since the seal was intact. That's a savings of $20. I don't go through it all that quickly so the 2 jars will last me for well over a year. Probably more. I find it interesting that so many sites (Wayfair, Instacart, Amazon, etc) just automatically refund or re-ship stuff without requiring people to send the defective item back. Makes you wonder how much they are jacking up prices to begin with.