Good customer service

@Fleura (36167)
United Kingdom
October 16, 2026 3:00am CST
I was looking through our file where I keep instructions that come with tools and gadgets, and I found something I had forgotten – the receipt for a new amplifier I bought from Richer Sounds in 2018. This had come with an optional guarantee, which was redeemable after six years if it wasn’t used. I had opted to pay for this and on the front I had written myself a note saying ‘redeemable in Sept 2024 if not used’. Well I had forgotten all about it as I’m sure the vast majority of people do! But having rediscovered it, and because the shop is not that far away and in fact I would be passing when I took Big One to the railway station, I decided to call in and see if they would refund my payment even if I was 2 years late. And to their credit they did. Of course Richer Sounds sells very high-tech and fantastically expensive audio-visual equipment, so my £12.85 was nothing to them really, but still I was pleased that they gave me the money. One reason why they have excellent ratings for customer service I’m sure!
6 people like this
5 responses
Eva James
@wolfgirl569 (141879)
• Marion, Ohio
16 Oct
That was great.
2 people like this
Michael
@Wrexxo (10239)
•
16 Oct
Good on Richer Sounds for refunding you even two years late, that's proper customer service. Nice that you found the receipt before it got thrown out. £12.85 is still money, so well done for remembering to ask.
2 people like this
Amber
@AmbiePam (131974)
• United States
16 Oct
That’s quite incredible! You don’t normally get businesses that agreeable.
2 people like this
Judy Story
@jstory07 (149987)
• Roseburg, Oregon
17 Oct
That is great that they refunded your money.
1 person likes this
Judy Evans
@JudyEv (390379)
• Rockingham, Australia
16 Oct
That is the sort of service that means you'll tell others about it and go back there if you need anything. It's worth double £12.85 in goodwill. And, once again, it pays to ask!
2 people like this