My electric company really cares !

@patootie (3592)
January 18, 2007 11:35am CST
Not often I get excited by electricity companies .. but I just wanted to pass on what has just happened. Today has been a day of severe gales, torrential storms and this morning we had a fairly prolonged power outtage caused by electric cables being brought down in the high winds .. EDF is probably the largest of the UK's electric companies and I am on EDF's disability care plan ... I have just had a phone call from them to ask if I was ok, if I had adequate heating and if the power supply had been cut off at all .. Best of all I now have an emergency phone number to ring if the power goes off again and then my area will be put to the top of the priority list for getting power restored ... now doesn't that restore your faith in big companies. Does this kind of 'caring' attitude happen in your country??
3 people like this
12 responses
• United States
18 Jan 07
Wow, that is wonderful Patootie! There have been some pretty bad ice storms in the USA and people from the national guard and local services have been going door to door to check on people. Thankfully we have not suffered from the effect of severe weather conditions in our area this year.
1 person likes this
• India
19 Jan 07
HO! somebody coming and enquiring! v nv u.
• United States
19 Jan 07
That is wonderful! The only experience I have had with prolonged power outage is when I was pregnant with my daughter 5 1/2 years ago! We had a terrible storm in which much of the northside, downtown some of westside and some of eastside lost power. Everyone was chipping to help clean up the mess. Smashed cars, many trees down, houses mangled, garages completely flattened. It was the worse I have seen. It was like a storm story on the weather channel or in a movie! There were people from other parts of town with chainsaws, dump trucks, pick-up comeing to help clean thing up so the electricians could fix the fallen power lines. You could not walk or drive anywhere because of these powerlines! There was one elderly gentleman who stopped at the corner and walked half way down the block and said here, let me do that for you. I thanked him as I helped him, because I felt stronger than he looked. We carried branches and cut up larger pieces of trees and carried them to his truck. We were without power for over two days, it was very hot! He came to check on me and my almost 3 year old son the next day! Brought us ice and cold drinks fresh cut fruit and sandwiches! To this day I do not know who he was, where he lives and never seen him again! But people do care, and he made a lot of difference in our life! It is people like that who make the few "not so friendly" people fade out! When we did have power back, the electric company did call and check on us as I was pregnant and my son is concidered disabled because of Autism. But that did not stand out as much as this man, this mysterious man, that I have no way of paying back even by another thank you! CC
@brokentia (10389)
• United States
19 Jan 07
I think that is great that you electric comany cares so much! Currently, there are still over 90,000 people in the state of Oklahoma still out of power from the ice storm that we have had. And even though I know they are working very hard to get the power back on, I doubt they are calling anyone. Instead, there are shelters being opened and there are specific shelters for those that are disabled. And with another system about to hit us tomorrow night, those without power are going to really need to utliize those shelters. I was able to convince my partner that he needed to pick up more wood just in case we loose power this time. Neighborhoods all around us lost power. I am grateful that we have not...but I am not going to be completely confident going into this storm because they are still working to get power to others.
1 person likes this
• United States
19 Jan 07
Wow, that's just cool. Interesting.
@nw1911guy (1131)
• United States
19 Jan 07
*hahahahahahahah heheheheheheh hhohohohohoh* you're kidding right? Doesn't seem to work that way here in the States. Highly unlikely to get a response in any reasonable amount time.
@patootie (3592)
19 Jan 07
Ohh dear .. that is a shame .. I have always had very good and prompt service from all my services here in England ..
• United States
19 Jan 07
My grandparents didn't have any electric for 2 days and is really hard to get what needs to be done fixed in a short time. Maybe I need to send them your way.
@djbtol (5493)
• United States
19 Jan 07
They care about making money and to do that you have to keep a good public image. No offense, but they were just conducting business. You have a success story, and there are others who have just the opposite experience.
@gabs8513 (48686)
• United Kingdom
19 Jan 07
Wow well I am so suprised at that I really am but I am glad that they care as you do need your Warmth and electric Fortunatly none of the Power here got affected as such and I hope tat the weather will stay calmer now as that was scary yesterday
@multisubj (451)
• India
19 Jan 07
v nv u
• Philippines
19 Jan 07
Here in the Philippines, you couldn't find that kind of service here even though it's a small proprietorship :D Glad to know that there are companies that really reach out to people (even when they are not valued clients), whether or not it's a small or large corporation/company.
• United States
19 Jan 07
You are lucky. Ours suck here in the Philippines! I called them to ask what I could do about other people stealing electricity from me. Because since my neighbor moved away, my bill from 2,700 pesos became 1,200-1,300... I can't believe that for 6 months I wasn't only paying my own electric bill. I could have saved a lot of money and I can't believe the girl who answered my call said, it's not their problem if I'm letting others steal from me. I told her, I called to seek advice because I didn't know much about electricity and wiring... I bet if she was in my shoes she would understand it more.
@cruzades (659)
• Philippines
19 Jan 07
they must, and i highly love if "our" electric company feels same way that of yours.