Rude Employees in Stores

United States
January 21, 2007 9:39pm CST
I went shopping today and this store employee knocked into me as they went by. They didn't knock me down or anything, but the didn't apologize about it either. Do they not understand they represent the store?
7 people like this
21 responses
@missyd79 (3438)
• United States
22 Jan 07
i do not think people understand that they are the ones that represent the company. i have come across alot of poor customer service in different stores and i do not go to them. I also hate when a docto's office staff is rude to you. i have to deal with that at my primary doctos but i deal with it because i love my doctor. but i do tell him when i have issues with his staff, i actually had someone fired because she was friend with a friend of mine and was telling her my medical history, so that was not tolerated and i told my doctor and he fired her.
2 people like this
@Marie2473 (8519)
• Sweden
22 Jan 07
That is very rude and I probably would have said something. I hate it when people, not just employes bump in to you and donĀ“t even apologize for it. My mom raised me very well, and sometimes I often apologize when people bump into me...
2 people like this
• United States
22 Jan 07
Here in the Philippines there are so many rude employees, they don't even want to help out customers. They act like they own the store. And to think that there are so many people out there looking for a job. I've had so many bad experiences especially with those who are feeling lazy to work. In the US I am reading that some store clerks of Bath and Body Works and Victoria's Secret are snotty and snobby. Damn, at the rate they make, they better get an attitude adjustment!
@AskAlly (3627)
• Canada
22 Jan 07
Argh! you have hit a nerve! I was shopping around for a scientific calculator at a shop with two very young clerks. The store was in a bit of a disaray so I asked where the calculators were. In a box over there....was the answer I got. So I asked if I should just rummage around myself or what. No I was not allowed to do that. He started to walk away. My jaw hit the floor. I was pretty close to banging their heads together and knock some sense into their skulls. I just went right up to the 2 of them and said "Calculator...NOW!!! I finally got what I wanted from 2 of the crankiest sales clerks ever. How do they expect to get a wage if they do not sell anything? Or is business just that good that service just does not matter anymore?
2 people like this
@katyzzz (2902)
• Australia
22 Jan 07
Stop the employee and say, you bumped into me, if they make no response, say "I expected you to say sorry"
2 people like this
@villageanne (8554)
• United States
22 Jan 07
I am finding more rude employees all the time. Seems they bring an attitude to work with them. What ever happened to "be nice to the customer" or "just be nice!" People in general are not as polite as they once was.
2 people like this
• Canada
22 Jan 07
I always figure when that happens to me that the person must be having a hard day and may not realize there attitude is coming across as rude because they are caught up in their problems . I don't believe they give any thought to themselves as representing themselves for the store , but in most cases people like this don't last because their attitude comes out in one way or another and they end up fired . When you work you have to try to be as professional as you can but some people just don't care .
2 people like this
• United States
22 Jan 07
Yea i notice this when I go to stores but I they think they just don't care.
2 people like this
• United States
8 Feb 07
There are a lot of rude workers but just as many nice ones. I love my Super Walmart so much more then the little Walmart. It is so crowed and it isn't the workers I dislike at the little Walmart but the customers who are rude. When I do get a rude worker, I've called back and complained to the management. Always makes me feel good ;-)
1 person likes this
@sizzle3000 (3039)
• United States
8 Feb 07
I am sorry to say they don't care. The worst part is if you tell the manager they won't care either. We have a Kmart here is Maryland that I will never go to because of the employees can't do their jobs and the managers don't care. I have lodged complaints and it has done no good. This is a bad way to do business but if we keep going to that store than they can keep being rude. The managers and the people above them only care about how much money the store makes not the customer service that is given.
1 person likes this
• United States
28 Jan 07
Yeah Ive expierenced stuff like that, I hate rude employees. People like that wont last long at their job though.
1 person likes this
@emeraldisle (13145)
• United States
27 Jan 07
I don't think they understand that. Most seem to care less about the store, their job or about the people shopping there. They seem to forget that without us shopping they would be out of a job real quick. What is worse is it is just not the common employee but managers as well. They can be just as rude if not more so. You would think they would realize how much the customer is needed to keep their business open but they don't seem to. It really makes you wonder. My thought is if you can't be polite at least at work then you are in the wrong field.
1 person likes this
• United States
22 Jan 07
I know how you feel. I don't think they really care that they represent the store. We were taught this in school and I don't think they teach kids this day and time how important it is to give a good impression for the company that you work for. I especially hate to go to a convience store and the cashier has on a sour face to match her sour attitude. I purposely try to make happy comments even if I don't feel like it hoping they might take a hint. So far I have wasted my time, but it says you use more muscles to frown than you do to smile so I am acutally using less effort than they are. Sometimes I have been rude enough to tell them that they are not giving a good impression of the company they are working for. They usually say that they don't care or that they are having a bad day, etc... Never their fault!!!
@crazynurse (7489)
• United States
22 Jan 07
Absolutely deplorable. Yes, they represent the store, which is one issue, but more importantly, what happened to common courtesy and manners?! I swear, I think we are missing the boat with raising our children, this is the type of adults we are producing! Secondly, do you think that the low wages are giving way to poor morale and no desire to do one's best? Of course this STILL doesn't excuse lack of good manners and common courtesey, but it may explain the lack of realization that you represent the store. Either way, I would have been forced to say, very loudly, "Oh, no problem. Your excused."
1 person likes this
@SimplyJo (1694)
• India
22 Jan 07
I totally agree with you. Once i went to a store this salesgirl i dealt with was not only impolite but showed no interest in me,as a customer. this was so annoying. Only coz that person probably was not working on incentives , it does not mean they should'nt know how to treat a customer. I'm in a customer care stream myself so i know the importance.
1 person likes this
@dopey22girl (3324)
• United States
22 Jan 07
I HATE HATE HATE rude employees! They were hired to do their job and be respectful to customers. The customer is always right! If I were you I would've tried to get a glimpse of their nametag and reported them to the manager. I know at my job we have to be polite to everyone, no matter what. And I should think the same would go for any business. I'm only 17 but I do understand how things in the world should be, and this is one of them. Don't be afraid to call the manager and complain. One time at a small store here in my city the employees were talking amongst themselves (not quietly I might add) and they were swearing about stuff, and there were children around! That is absolutely unacceptable and I called and complained to the manager.
1 person likes this
• India
22 Jan 07
off corse they r repersenting that store and they must be aplogies for that, it defenetally halt them ,bcoz once u get hearted u will not dicide to go there agian
1 person likes this
@dramaqn (1990)
• United States
26 Apr 07
I guess it must be something in the air. I had to compose myself last week at the grocery store. Unfortunately for her, I use to work in grocery,cutomer service and management and knew just how to handle her. I'll tell you about that in a minute. Apparently some don't realize that they represent the store. They are just there to get a paycheck and don't really take their job seriously. They have no clue that their behavior is a reflection of the store, nor do they care. Sad, but true. As for my incident, the last I checked things have gotten spilled and broken in grocery stores for as long as I can remember. And I do believe it is the employees job to get those messes cleaned up, right? I mean, please correct me if I'm wrong. Well, what happened was a platic bottle of cran-grape juice slipped out of my hands (I have the pre-natal clumsies right now) and I sent my daughter to find someone to let them know about the mess. My daughter said the lady acted like she had an attitude about it. Mind you they don't close for another hour and 30 minutes. About 10 minutes later, my 5 year old wanted to help push the cart, and bumped into a small display of spaghetti sauce. Yes, of course as luck would have it some fell on the floor. Again, the lady seemed agitated. So when I get to the register, in a foul tone she says "lady, you need to keep better control of your kids". And I asked my daughter was she talking to me with that tone. I said to the lady " well I dropped the juice, so who's gonna have control over me"? She just turned up her nose and began mumbling. So of course I had to further my comments. And I said to her " the last I checked messes have been happening in grocery stores since grocery stores have been around, and I do believe it is part of your job to make sure the messes get cleaned up". She replied that yes it is her job. So I told her to do her job then, because I'm sure the manager and or owner would not be happy with her attitude or how she is speaking to and treating their customers. And that if there's a problem I'd be happy to take my business elsewhere". I don't know what her problem was, but she caught the wrong customer on the wrong day, because I'm very strict about customer service. And I will not put up with crappy customer service. They just need to be put in their place politely, and all will go alot better.
@micamyx (916)
• Philippines
26 Apr 07
That happens to me all the time and sometimes I'm getting pissed. They don't even know how to say sorry if they did something wrong to you, say "excuse me" if they want to go your way or whatever. Is it due to the stress of their work? well shopping is stressful too hehe so they should be extra nice
• United States
25 Apr 07
I don't like it when people don't apologize for running into you. I've ran into people before because I didn't see them there and I always say excuse me. It's just rude if you don't and yes, the employee's represent the store they work in so they should have apologized.