Are you satisfied with your Satelite Radio service.

United States
February 12, 2007 5:45pm CST
I purchased a Sirius Satelite radio for my car from Wal Mart last July. It cost a little of $13 per month. You get all kinds of music, news, sports, weather , traffic and talk stations. About a month ago my radio stopped working. I had it checked out and the receiver was defective. I called Sirius Radio and they gave me a number to their warranty service. I called the warranty service and they want me to fax them my receipt along with some information about the unit. After I do that they want me to call back in 24 hours to create a warranty account. Once the account is created, then I'll have to mail the receiver to them to have it fixed and that can take up to 4 weeks to complete. I think this is unacceptable and I told them to close my account until I get the unit back. Am I being unreasonable? The unit is less than a year old. I am not satisfied with my Satelite Radio service. Lloyd
2 people like this
5 responses
@Idlewild (6094)
• United States
20 Feb 07
I don't know about this problem, but I know people who've had problems with the radios in their cars picking up signals from other vehicles. I think the sat radio manufacturers need to tweak their tuning or filtering mechanisms to tune out unwanted frequencies better.
1 person likes this
• United States
20 Feb 07
Usually, if my signal is not clear then I start looking around me for overhead wires. I have noticed that when I am in a large town with lots of overhead wiring it does mess with the signal. But I love that I can drive from Michigan to Texas and never change the station and never really loose my station. I might loose it in a tunnel or when I park under a canopy at a gas station.
• United States
20 Feb 07
I really didnt' have many problems with loosing singnals I just don't like being without my satelite radio so long waiting for service. Lloyd
@royal52gens (5380)
• United States
19 Feb 07
Dear Lloyd; My husband works for Sirius Satelite Radio and he is going to address your issue with a gentleman that is just recently starting to work with the warranty issues. My husband also recommends taking the unit back to Walmart and see if they will do an exchange of some kind. It sounds like you enjoy satelite radio but are experiencing problems with the unit. He also says he is sorry you are having these problems. Perhaps upgrading to a better unit would be beneficial. You can find better units at Best Buy and Circuit City and Radio Shack. Let me know how this works out for you.
• United States
20 Feb 07
Thanks for you valuable information. I know they are experiencing growing pains. I hope the merger will concentrate on customer service. Ask you husband to see why we can't access Sirius via internet. I only can get a few stations via internet. I think a paying customer should be able to get all the stations. Thanks for you concern. Looking forward to hear from you. Lloyd
1 person likes this
• United States
20 Feb 07
I will ask him in the morning.
@KrauseHome (36746)
• United States
23 May 07
This to me does sound a little absurd. Why would they go to all of this hassle to make you feel comfortable? Isn't it supposed to be that the Customer is not what comes first? Hope you have your problem solved by now, and things are going better for you.
• United States
23 May 07
Hello my friend. Long time no see. I've just given up on satellite radio. It's just not worth it unless you are a truck driver or someone who spends a lot of time on the road. Lloyd
@jbl1975 (374)
• United States
14 May 07
Well, between Clear Channel having it's greedy hands on XM and Sirius having bad reception whenever you go under a freakin overpass (and sometimes for no reason whatsoever), I want nothing to do with either service anymore. It also doesn't help much that I am not in my car like I used to be. And this whole thing is sad, because I am a lover of satellite radio too.
1 person likes this
• United States
14 May 07
I gave up on Satellite radio about 2 months ago. I just couldn't deal with the fact that my receiver stopped working in less than a year. I also didn't like the fact I had to go through so much red tape to return it to be repaired. I don't think it's as good as all the hype. Lloyd
@howard96h (11643)
• New York, New York
13 Feb 07
I agree with you, why should you pay for service when the unit will not be there. If the unit is defective, I think they should replace it at NO cost to you. :)
1 person likes this
• United States
13 Feb 07
I think they should replace the unit also. The dirty little secret about satelite radios in your car is that there are many defective units being sold. I hope they improve the quality soon. Lloyd