Insight Vacations

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The other tour agent offering packages to Europe is Insight Vacations. There are two main kind of packages offered. One is the premium packages where you get to stay in higher end hotels. More optional tours are also included in the packages as well. So what you pay for is almost what you will get. Not much additional to pay for for those optional rides and places to visit. The other one is the super savers where one gets to stay in tourist class hotels. What ever that means.. . I guess that would be 2-3 stars hotels, which ever cheaper one is available. These rooms come with private facilities such as showers and toilets. Basic sightseeing and popular tour attractions are included. But additional options are not included. Insight Vacations have some pretty comprehensive itineraries. I am wondering if anyone here has gone on a trip with Insight Vacations before? How was your experience with them? Please advise