You get what you pay for!! Work done after warranty expiration!!

@Debs_place (10528)
United States
April 27, 2008 5:54pm CST
November 2006 my son bought a computer, it had a one year warranty. He did not buy the extended warranty. Wouldn't you know it, the hard drive crashed just after the warranty was up. I took the computer to be fixed, I explained my son was in the Navy and it died some time ago though I wasn't sure when. Less then an hour later we walked out with a new hard drive, the cost was zero! Zip! Zilch! They replaced it for free since he is in the military. The company - Apple. That is why I will continue to buy Apple computers. They not only have a great product - they stand by them and are more than fair. Okay..when you buy things, do you look at the warranty, do you buy the extended warranty? Does the warranty affect your buying decision?
3 people like this
16 responses
@tyc415 (5706)
• United States
27 Apr 08
How lucky are you? That is great what they did for you and your son. If the item is costly yes, I do get the extended warranty. I say costly but I also got extended warranty on my digital camera I got last month, not costly, just under 200.00 but for the low cost of the 2 yr. extended warranty it was the thing to do.
2 people like this
@Debs_place (10528)
• United States
27 Apr 08
I would not get an extended warranty for $200 for a digital camera unless it was a very high end one. They are coming down in price all the time and you can buy a nice one for under $200. But for a computer, yes I buy them.
1 person likes this
@tyc415 (5706)
• United States
27 Apr 08
The camera was under 200.00, the warranty was just over 15.00. The camera takes really good pictures.
@danzer (2732)
• Philippines
27 Apr 08
That was wonderful and great. It's good that there are reputable and trusted company like "Apple". In our place, it's difficult for retailers to replace something for free. I envy you because you are in a place where the company itself is apple and not a very far country that only retailers can deal with customers. Good day to you!
@Debs_place (10528)
• United States
27 Apr 08
I agree, I am lucky and they are a great company. That is one reason I stick with them.
@Rozie37 (15503)
• Turkmenistan
28 Apr 08
I have never purchased an extended warranty. I have always felt they were a way of getting me to pay just a little more for an already over priced product. If I buy a product brand new, I expect it to last a reasonable amount of time. I would expect a computer to last a lot longer than a year. I bought my compaq in 2002 and I have never had to get it repaired or buy anything extra for it.
1 person likes this
@Rozie37 (15503)
• Turkmenistan
29 Apr 08
I honestly believe that the only reason that I have not had any problems with this computer is because it was a gift from God.
@theprogamer (10539)
• United States
27 Apr 08
I've seen this plenty of times. My old Sony had a burnt out screen even before the first year. Could have been worse Debs. He could have gotten an HP and have its harddrive fail twice before even a month elapsed. Anyways, I do get the extended warranty, especially for laptops. Those are much harder to repair and replace key components. Even then, there's still a possibility your manufacturer will screw up the repair job. -_-
1 person likes this
@Debs_place (10528)
• United States
27 Apr 08
Ouch on the HP! That is why I like Apple, people keep saying they are more expensive, but the expertise and support is better then I have ever received else where and worth it many times over. I had an extended warranty on the Dell, when my HD crashed, they told me that the data could not be recovered. I took it else where and the data was recovered and the person rebuilt it. Dell refused to reimburse me for it. They said it was my choice to have the work done else where. To rebuild my hard drive, I would have had to spend hours on the phone with a person who did not have a good mastery of the English language before they would consider sending a technician out. I was at a doctors office where the office manager said she had spent 4 1/2 hours on the phone with them once and she had to take apart the computer. I love Apple[u][/u]
@theprogamer (10539)
• United States
27 Apr 08
"To rebuild my hard drive, I would have had to spend hours on the phone with a person who did not have a good mastery of the English language before they would consider sending a technician out. I was at a doctors office where the office manager said she had spent 4 1/2 hours on the phone with them once and she had to take apart the computer." Well that'll definitely come up as a memory-nightmare of mine in a few nights. ;p
@Modestah (11192)
• United States
28 Apr 08
It depends on the purchase, how expensive the item is - how long I intend to have the item - the cost of the warranty and what it covers. What the service plan is without the warranty. I wonder why they call it warranty instead of product insurance?
1 person likes this
@Debs_place (10528)
• United States
28 Apr 08
I try to do my homework on the product and that helps me make a decision. Somehow I always end up with things way longer then I intended.
@subha12 (18454)
• India
28 Apr 08
oh really nice. i did not had this idea. i think othrs don't pay, or do they if they also knew that your son is in navy? actually for this fair play some companies are doing nice business.
1 person likes this
@Debs_place (10528)
• United States
28 Apr 08
This kind of service is routine for them. If you read my comments on #2 & #4 you will see the experiences that we have had with Apple.
@winterose (39922)
• Canada
28 Apr 08
I think that was a wonderful thing the store did where you bought your computer. But it doesn't mean the store for the pc would not have done the same, lots of places do the extra for people in the military.
1 person likes this
@Debs_place (10528)
• United States
28 Apr 08
Well, if you read my comments in #2 & #4, you will find that they do this routinely for people. #2 is the one that tells me why I decided to go with Apple and #4 tells what happened with my husband. They actually are there to help people and will do it right in the stores. I have never had service like that before.
@lingli_78 (12846)
• Australia
28 Apr 08
that is wonderful... it is nice to hear that there is a reputable company like Apple that will do the service for free even though the warranty had expired... i hope Dell will do that as well... i never try it though as my computer never crash or have problem after the warranty expired...
1 person likes this
@Debs_place (10528)
• United States
28 Apr 08
I had an extended warranty on the dell, when the hard drive crashed..they would not deal with it. I was not too happy with them. Initially the service was good, then they offshored it and it went right down hill,.
@Polly1 (12650)
• United States
28 Apr 08
Wasn't that nice of them to do that. I do look at the warrenty, no I do not usually buy the extended warrenty. I would probably consider it if I was buying a new computer though. I bought mine used. My son is a computer geek, he can take them apart and fix them. He also knows how to program them, stuff like that. We have all Dell computers, he knows alot about the Dell's.
1 person likes this
@Debs_place (10528)
• United States
28 Apr 08
Wow...you knew you had your son for a reason! You are lucky to have a geek in the family. Something about electronics and I cringe. There are so many ways that they can go bad.
• United States
27 Apr 08
I generally will purchase the extended warranty if it's over a certain dollar value for the replacement of the product. I know I cannot easily come up with hundreds of dollars and if it's something that I need to replace immediately I will put out the extra funds if available to make sure I'm covered if it does die. I've more than one time had this issue. Just recently my dishwasher warranty was up in October and the beginning of November it started leaking! LOL
1 person likes this
@Debs_place (10528)
• United States
28 Apr 08
Exactly. we had a repairman who told us that most appliances are designed to last about 7 years. I am so glad my washer and dry did not hear that...they are in their 20s. And my stove is 19.
@slickcut (8141)
• United States
27 Apr 08
Sometimes i do buy the exteened warrenty..We bought 2 plazma Tv's 2 years ago and it had a years warrenty and we bought a 3 year exteended warrenty....I was afraid of the plazma Tv's because when they came out something was said about them not lasting long so i wanted to make sure we were covered cause those plasma's were expensive ,not so much the last year cause they have went down in price "some"...however we are in the second year and we have had not trouble with them at all......It depends on the item rather i buy the extended warrwnty..A computer i would,some items no.....I am glad they did good by you ,it makes me want to look more into apple when i replace my desktop computer...
1 person likes this
@Debs_place (10528)
• United States
28 Apr 08
Yes, for a plasma, I definitely would too. I have not heard much about their longevity and that was from a TV repairman. He also said to stay away from the off brands...since many of them can't be repaired.
• Canada
27 Apr 08
That is so great!!!! I'll keep that in mind about Apple Computers for sure Sometimes we buy the extended warranty and some times not...It just depends what we are buying! But yes, the warranty is generally one of the factors in our decision of purchasing an item along with the best price of course! ~Heavens~
1 person likes this
@whittby (3073)
• United States
28 Apr 08
I didn't buy an extended warranty on this piece of junk computer I got a few months back. I'm sorry about that since it's acting up already. My son got an apple laptop last year and paid for a good warranty on it. He had to send it in for repair and if they couldn't fix it, he would have received a new computer - it was back to him in about a week by mail. Not bad. He's strongly recommending I switch brands next time.
@Thoroughrob (11756)
• United States
29 Apr 08
It was nice of them to do that. I am glad it did not cost you anything.
@mikeysmom (2093)
• United States
28 Apr 08
wow, that is impressive. good for you!!! did they ask for proof that he was in the military or just took your word for it? just curious really. i do get extended warranties on things i know i will not be able to pay for replacement of or repairs on. we have limited income and we cannot to replace things when they break and/or fix them either. it really depends on the product.
@weemam (13389)
28 Apr 08
Great news from Apple pal , When we got a laptop for our son Ross we bought the 3 year extended warranty , Mainly because he has CP and we were worried he might drop it or something else , we got it from Dell and they have been brilliant , the battery went I emailed them and it came the next day , the charger went and the same thing , so I am like you pal , I will go no further than Dell , as they young ones would say " Dell rocks" xx