I Just Signed Up,But the Site Said that The Account Already Exists...

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I recently signed up with Isabel Marco and GpTreasure. First time for me to fill in my informations..but when I was done and clicked, i think, submit, said that i already have an account with them..I remember signing up with Isabel Marco last May, but didn't finish it and just closed the tab..With GpT, this is the first time.. Tried logging in with the usernames and passwords and email addresses that I usually use when signing up but it was always, "the email address or username doesn't exist"..So, how can they say that I already have an account when all the infos I know I always use doesn't even exist? I searched for the help or support tab but it seems I can't send them a message if I am not logged in? I really wanted to join these two sites because I have read many posts already that they're good and legit sites? Those who are members of the two sites, can you tell me what went wrong?thanks..