can't help but rant...

@jairgirl (2877)
United States
August 30, 2008 7:47pm CST
so my doctor saga is over! as you remember a month ago i have posted a discussion here that i am depress coz of my medical check up. the doctor and the receptionist have told me that the result will be mailed to after a week. i waited a week hoping that i will get answers fast with the result at hand but to my dismay, i waited another week and nothing happened. i called the office in REX hospital (where they are located) and left a message coz no one answers. i got a call but i was having my shower so i missed it in just a matter of second. i call them back but got no response and so i left a message again. according to their recorder, the nurse advisor will call within 24 hours so i say - ok they will just call back. next day, i have been waiting all day and nothing happens. i called the next day and speak at the receptionist coz the head nurse is not giving me a call back, they said they will call again after a few minutes.,, hours passed by NO call! i keep calling and left a message NOTHING happens. i am really pissed coz they dont seem to understand that there is a patient who is waiting and stressing herself out and they dont even give a $hit about it, it is just horrid service. so my husband called them and they dont reply at all. after the 3rd week waiting they finally replied and said that the doctor didnt instruct them to call me back ... what the f#$%!!! didnt you get all our messages and all the calls we gave at the receptionist area? my hubby is really upset and so the clinic manager called us back and told me that she will make an appointment to an endocrinologist and will call me back. i have asked what happened to the result they are supposed to mail me and she said she didnt know. she apologize and said she will mail it that day. after a week of waiting... NO mail!!! i received a mail coming from IL and it arrives 2 days when my doctor's office is only 30 miles away from home. i called them again, and found out nothing. they keep saying they will call us back after a few minutes. a month passed by.. i am tired of waiting and told my man (who is feeling sick still) that i want to go to the hospital and get my documents and just find a new doctor. i called the endocrinologist and found out that the doctor's office gave them a wrong information for my address so the information they supposed to gave me is not yet in my hand. i told them my address and they said they will send it again. when we reach the REX doctor's office the receptionist is nothing but a rude one. i cant believe someone will hire people like that. what a cold blooded mammal i am not a mean person but i hate when people treat others like that specially those who are stress already with what ever health issues they have. we are passed to the manager coz the receptionist say my husband is really upset - who on earth wont be upset if you waited a month to get a result when you gave them so many chances. i told them they gave the wrong information to the endocrinologist's office so now i have to wait for their papers coz of that. the manager says that is impossible - yeah whatever! i got all my information and will see a different doctor next month. i just hate how a professional who should be showing some care to its patient dont seem to care at all. they just cared that you pay your fee and you're on your own. anyway, my apology for the rant, i just cant believe a well known clinic will do such horrible service. i cant imagine those who dont even have a health insurance or those who looks poor. it is not fair and left a bad taste on my mouth. i hope it never happens to anybody. EVER!!! good night!
3 responses
• United States
31 Aug 08
You're probably the most patient person on the planet! By the third day, I'd have gone to the doctor's office and refused to leave without answers! They're not sick, so they just don't care! I truly hope you're well, and that you'll never let anyone mess around with you like that again!
1 person likes this
@jairgirl (2877)
• United States
2 Sep 08
Hello cobrateacher, thanks for the kind words. yeah, i am well known to be patient and i always try to reason out as much as i can. unfortunately, when i am done with them i cannot drive up to their office coz we have a manual car and i dont drive that. my husband is way too sick to even get up and walk a little coz of pneumonia and that is another reason why we cant go up to the doctor's office. yeah, it makes me so furious coz they dont know what is going on in me and they just do play with your emotions. it is crazy coz doctors and hospital wont accept you till you show your insurance card or money with you BUT once they get what they want ... then you're on your own. i got a new doctor and i am hoping that it will be the same doctor and receptionist that our family doctor is. i am keeping mu fingers cross. anyway, appreciate your support. takecare
1 person likes this
• United States
2 Sep 08
You're both in my prayers. I'm in very poor health, so I've experienced these things many times. It's unconscionable! Maybe the new doctor could arrange transportation, or even a home-health visit. We must demand care. Our lives depend upon it. Do you have a friend or relative who could take you to a hospital? Please leave no stone unturned.
@checapricorn (16066)
• United States
1 Sep 08
[i]wow! That sucks! sorry for the word! but, I can't believe their services! ANyway, I haven't experience that jair, we have a very responsive, accommodating and very professional physician, I love every people there including the receptionist! They are very responsive when I have some inquiries personal or over the phone! You are very patient, if I were in the your situation, I will be bothering them every now and then...I don't blame your man for getting mad, they deserve all the complain and negative words![/i]
1 person likes this
@maddysmommy (16236)
• United States
31 Aug 08
Aargh I would of been livid after a week of no test results and no replies to my phone calls. I don't think I would be using them again if the service is that poor. Are you able to see another doctor? luckily with our insurance there are quite a few here in Virginia so I have no trouble in finding another one. I hope the results were ok and that you're doing ok. take care jairgirl.
@jairgirl (2877)
• United States
2 Sep 08
hello, it is really frustrating but at that time i cant do anything coz i dont drive (manual) and my husband is very sick so i dont really have other option other than keep calling them. NO, we're no longer using them. i hate to use a company who dont show any compassion and any professionalism in their part. if they cant do something simple, how can i trust them that they can be there in the hardest days. our family doctor is amazingly great and the office staff are all wonderful. just had a really bad one this time, but i am hoping that the second is my charm LOL thanks for the support. i will have my test again on the 12th and 17th so i am a bit stress bout it. takecare