Why are people rude to Cashiers

United States
October 7, 2008 8:41am CST
I honestly believe that most don't realize they are being rude, like the ones having a conversation on their cell phones and ignoring the cashier, because they are more focused on the call than the transaction they initiated; but there are others who are down right nasty. Just the other day a woman came into the store I work at and started screaming obscenities at the cashier, I was at the back of the store (about 50 yards away) helping a customer and we could clearly hear her, this customer was mortified and waited for her to leave before heading to the registers. Even if there is a problem does that give someone the right to embarrass, berate, and humiliate the cashier? Shouldn't it be handled quietly and with dignity? Have you ever screamed at a cashier?
2 people like this
4 responses
@amlegend (945)
• Pakistan
10 Oct 08
i don't think that people are harsh or rude to cashiers maybe because my experience ain't that enough of banking but to me it seems that while we are at the counter we are anxious of getting our money and seems like the cashier will cut some money and give us less or some sort of evil happening in the bank. i never have been rude to them and mostly i haven't seen many being rude and the one's that are rude are mostly the one's who are less educated.
• United States
10 Oct 08
I was talking about store cashiers, in a bank they are called "tellers", maybe the banking industry in your country is less strict then here but that's about the safest place when it comes to being shorted here, and it seems that "educated" people are generally ruder because they look down on cashiers, who in a lot of cases these days are educated, just can't find a job in their chosen field.
@dizzblnd (3073)
• United States
7 Oct 08
I have never understood the rudeness that some people dish out to people helping them. I work in an incoming call center for a free service. You wouldn't beleive how ignorant and rude people are. I REFUSE to be on my cell phone when I go to a cashier. If I am on my phone heading to the cashier, I will hang up with whomever I am talking with, or if it is important, I will delay my trip to the register. There is such a lack of respect, not only with the teenagers, but with the adults as well. I was at a convienence store the other day. The customer was on his cell phone. The cashier was aking him a question, he didn't hear her because he was yapping his flap, so the cashier skipped him. He paid attention then and started cussing at the person behin him who the cashier nodded ahead in line. The cashier said, "Sir, I repeatedly asked you a question, you couldn't hear me because you were not giving me your full attention, so I skipped you and went to someone who was paying attention." He stomped out of the store. The cashier got a round of applause from the 6 or so of us in line behind him. It was great!
• United States
10 Oct 08
Hurray for the other customers, doesn't bother me if someone rude walks out, I am the same about getting off my phone or if it rings while I'm in line I ignore it, I can call them back later.
@habichuelo (3101)
• United States
7 Oct 08
i had been a cashier,,people scream at me like everything is my foult,,like i invented the prices,,like is my foult something is wrong at the store... to all those who scream at the cashiers......chill out one day a cashier will punch your face real hard...
• United States
10 Oct 08
or maybe just go incredibly slow to annoy you.... Done that one a couple of times
@sid556 (31030)
• United States
17 Oct 08
I've been a cashier for 16 years. I am friendly and polite no matter what is going on in my personal life. I want to and do try to please the customer. I actually love my job. I agree that most people don't mean to be rude. I understand that unless they have been on this side of the counter, they have no idea what it is like to stand here while they take their time figuring what lottery tickets they want while the line behind them mounts ...things like that. Others make personal comments that can really throw you. I grin & bear it...they aren't memaning to be rude. A person that is nasty and rude themselves and expects me to stand here and just take it....well they are just plain ignorant. For the most part, I will NOT lower myself to their level and I do just take it but it's tough and hard to regain my former good mood. Occassionally a person gets so very rude that I will call my boss out and they'll be politely asked to leave the store...we don't need their business. If there is a problem, there is never any need to publicly berate the cashier. It makes that person look far worse than the cashier ever could. Some people just "think" they are better than others and once they open their mouths...everyone but them realizes that they are far from it.