My bank did it to me again...

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Yes, this is frustrating, but yes, it's also necessary. I understand why the bank did this and now I know WHY I don't find out until it's too late! Yesterday, when I got to work, there was a message for me to call my credit card company for a security risk. The message was left on Sunday, when no-one was in the office so neither my husband nor I knew about it, although he found out before I did. On his way to work he had to stop at the store to get some stuff for his work holiday party and the credit card was declined. Now, we use this credit card for EVERY purchase we make because we get cash rebates on it. So, he's standing in line, trying to use the credit card and it's coming up declined. Well, there's no way, because we always pay the entire balance off every month and we've got an astronomically high credit limit (we'll never reach that limit so we know we've always got room on that card). He's like freaking out, but knows he needs to get to work so he uses the card we use only for our gas (more cash rebates on that). He calls me at work as I walk in the door and am being handed the message to call my bank. So, I call the bank and they wanted to verify some charges before they can release the hold. They've done this before and as I'm verifying the information the guy on the phone mentions that they did call yesterday and leave a message. When I told him that he's calling my work number and I don't get those messages until working hours he said they left a message first on the home number. Well, I was home all day yesterday and there was no message. They actually had my OLD phone number - from 4 years ago! When I changed my phone number at the bank, they have to separately process it with the credit card side. So once I got my credit card back on track I called the bank and told them to make all the changes. Hopefully the next time they put my account on hold I'll know about it!!!! Does your bank do "good" things for you - watching out for fraudulent charges - that are actually "bad" for you - making everyone in line think you don't pay your bills because your card is declined?