EMusic Charged after I Cancelled

United States
January 12, 2009 6:38pm CST
Ok my daughter got her self a mp3 player for Christmas. It included 50 free downloads from Emusic and one free audio book as well. I downloaded her music and book and then tried to cancel. I recieved an error every time page could not be displayed. I tried to do this on several different computers and several different services. Every time I got the same message. I cancel my subscription 1.8.09 I log into my paypal account and see a pending charge from them that was started 1/9/09 now to me that says they charged my account after I canceled. When I wrote to them telling them of this mistake they informed me that there was nothing that could be done. As they have a strict no refund policy. Well I was not the happiest person to read that. I then complained to paypal as I signed up with my paypal debit card and also responded to them that it was a fradulent charge and I would be going to my bank and notifying them as well and doing every thing in my power to get the charges reversed as the charge was started after I had cancelled my account and that I would also be making a visit to my local police station to report the credit card fraud. I just logged in to check my email and was pleasntly supprised to see that they were in fact gonna refund my money. I just wanted to let you all know how this company is cheating probably 1000's of customers that are not satisfied with there service. If you are a emusic customer please watch your accounts so that you do not get ripped off.
1 person likes this
3 responses
• United States
13 Jan 09
Wow, thanks for the warning. I am in the market for a new music service and customer service is very important to me.
• United States
13 Jan 09
Your welcome. They did refund but I had to threaten them to get it done. Not good in my opinion. They should be trying to build customer relations during this time not tear them down at least that's my opinion.
• United States
14 Jan 09
Has anyone seen reviews of music service? Zune is a bit pricy at 14.99 / mo.
@kerri1981 (133)
• United States
13 Jan 09
Oh wow. Thats so crazy. I'm really glad you got your money back on that. I won't be signing up with them at all thank you so much for that warning
• United States
13 Jan 09
your welcome glad to put the word out there.
@musicman6 (2406)
• United States
14 Jan 09
This does not surprise me at all, that is how they make most of their money, by ripping people off like that! And they are not the only ones, I've caught several of them trying to do the same! One of the biggest crooks of all is AOL, they ripped me off some money just like that!