Outsourcing - your opinions, please?

@dawnald (84085)
Shingle Springs, California
January 23, 2009 1:17pm CST
I'm sitting here on a boring conference call listening to our CIO talk about our transition towards outsourcing our IT (programming mostly) organization. Lots of lovely talk about how it affects jobs and restructuring and all that. I've written about it before on a more personal level (ie how it affects my job) but on a more general level, what is your opinion of outsourcing? And why?
3 people like this
7 responses
@cynthiann (18679)
• Jamaica
23 Jan 09
Why do you ask such hard questions? I have no opinion on outsourcing because I do not know what it is. The word is love
1 person likes this
@dawnald (84085)
• Shingle Springs, California
23 Jan 09
lol I guess because all the easy questions have already been covered. Basically it means that instead of having our own Information Technology group and doing our own systems work, we have contracted with another company to do that work for us.
@cynthiann (18679)
• Jamaica
23 Jan 09
Oh, I think that I have got it. when iin the U.K. last year, I dialled to get a friend's phone number and it weas answered by someone in Delhi! that really took me by surprise.
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@dawnald (84085)
• Shingle Springs, California
23 Jan 09
not surprising, it seems to be especially common with call centers...
1 person likes this
23 Jan 09
In my experience - as a consumer, as an IT techie and also as part of a very, very big worldwide project - outsourcing is nearly always a horribly bad idea. The only reason people go for it is because it costs less. Stop and think a minute. Why does it cost less? Because you get crap instead of quality. In my three roles, from above: As a consumer, I have consistently had appalling service from outsourced customer services. Every single time. In fact, if I have to call my bank for anything, I will try at various times, until I get their local service instead of the one they hand off to in another country. Not only are the people employed quite horribly difficult to understand, they obviously couldn't care less about me or my problems. They have absolutely no connection to the bank: if their service sucks, the bank will switch and they'll jsut work for some other schmuck who's outsourcing. Why should they care? As an IT geek, outsourced workers are awful. Why? They're not in the same company. They don't give a hoot about the success of the company (see above). They don't have the same procedures. They don't document the same way. They don't write code to the same standards. Communicating with them always has to go through a minefield of crappy managers who also don't care. Their equipment is also, generally, awful - in the worst case, I was working with a team of five developers who had ONE PC connected to the code vault software. In other words, no version control to speak of, no decent equipment and five people sharing one computer. These are developers? Hello? Waste of cash. On projects, it just adds an unnecessary level of complexity. Everything I want, I have to go to my boss, who goes to their boss, who goes to them. That's three different places that my request can be misunderstood. Worst cases on the project? In development, our local team of two (top-notch) devs had to rewrite the ENTIRE app because the five or six imbeciles who were outsourced couldn't do it properly. I had to produce two months of work in ten days because another imbecile didn't understand that it was his job and we wouldn't make deadline otherwise. In testing, 99% of the bugs I found came back because they didn't understand the word "should". We had to change outsourced companies THREE times because each was as bad as the other. When it comes down to it, outsourcing is, in my experience (about three years of working with half a dozen different companies) a false economy. No savings are made. Everything eventually costs more. The only exception to this is server management, as far as I have seen. Small companies can save themselves a lot of hassle by having their hosting done in server farms, and there's some really reliable ones. There y'go. Plenty of reasons there.
1 person likes this
@dawnald (84085)
• Shingle Springs, California
23 Jan 09
My prediction for my company: They'll let all these people go, some to the new company, some just out of a job and then they'll figure out that it was a really bad idea and try like crazy to get them all back. Scary...
1 person likes this
23 Jan 09
Unfortunately the first bit never seems to be followed by the second. They fire everyone, realise the mistake, then hire new people at the lower rate, thus bringing the incompetence in-house. Then they whine about it, have a lot of meetings, hire more managers and we go round again...
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@dawnald (84085)
• Shingle Springs, California
23 Jan 09
Hopefully by the time that happens, I will have figured out how to retire! :-)
@rocketj1 (6957)
• United States
23 Jan 09
I hate calling India to complain about something I purchased in the US! That would be a main complaint for me.
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@dawnald (84085)
• Shingle Springs, California
23 Jan 09
I don't mind as long as the person can handle my call. If I'm asking them A and they are answering B, I have a problem with that.
@dawnald (84085)
• Shingle Springs, California
24 Jan 09
haha smarty, I'd be asking for their supervisor probably!
@terri0824 (4976)
• United States
28 Jan 09
I guess my opinion would be if it is outsourced within the states it would be okay, but if they are outsourcing out of the states that would be totally something different. We need all the jobs we have here in the states especially now. A lot of company's are restructering. Even the one that I have worked for 13 years have been doing a lot of restructering over the last year and more changes to come. Just glad that I still have a job.
1 person likes this
@dawnald (84085)
• Shingle Springs, California
28 Jan 09
I'm glad I still have a job too... With my company, the outsource company is in the US but I'm pretty sure they are going to be using some people outside the US, especially programmers.
@yuna15 (2708)
• Philippines
28 Jan 09
Outsourcing for most companies has greatly helped in the financial stability of it. With the growing problems in the economy today, outsourcing will definitely ave them a lot of money and time. Problem with outsourcing though is it takes away some jobs that is within the country or the company itself. I personally support outsourcing because that's what's placing food on our table.
1 person likes this
@dawnald (84085)
• Shingle Springs, California
28 Jan 09
I hope it helps but what I see happening is that the company loses a lot of the people who really know the system, changes its mind about the outsourcing, tries to get those people back and meanwhile we've lost a year or two. Hope not...
@hildas (3031)
24 Jan 09
I do not know anything about this really Dawn. I think your job is good though and I think it involves suppling and contracts, but it is not much I would no about. Hope you do not fall asleep in there. YOU SHOULD BE LISTENING THOUGH. OJ.
@dawnald (84085)
• Shingle Springs, California
24 Jan 09
OH it's a day later and I woke up at 12 and watched the figure skating (US Championships) so I'm not snoring right now!
@riyasam (16583)
• India
24 Jan 09
i do not much about outsourcing but i definetly think,it provided more jobs and the pay is also not bad.
1 person likes this
@dawnald (84085)
• Shingle Springs, California
24 Jan 09
It provided more jobs to some people but it also caused some people to lose their jobs. It's a tradeoff...
1 person likes this