Need computer help

United States
March 25, 2009 9:51am CST
Hi. I have a strange problem. My son and I both have our own user names on our computer. He was online last night and I think, he downloaded some antivirus software called Windows defender. But I think it is a scam. I have tried to get rid of it, but there isn't any option to uninstall it. So I contacted them. Still waiting to hear back. I have a feeling that this is a scam because the email that appeared in my inbox was from gmail. It is on my bar at the bottom of the computer with little icons and I found it in my c drive and deleted it, but it keeps popping up every few seconds asking to download it for a fee. Any ideas how to get rid of this?? Thanks
2 people like this
10 responses
@kumarpslv (3216)
• India
25 Mar 09
To delete any of the unwanted program try any one of the or all of the stemp. 1.This is for genuine software, and they will be having the uninstalling option.In you case this is not available. 2. Go to the add or remove program and select the particular program and try to remove it.(Start----settings----control panel---add or remove programs) 3. Go to the program folder of the C drive and select the concerned folder adn delete. If you get the message of "Can not be deteled as the program used by another person or process", follow the nest step / 4.Go the taks manager (Control+Alt+Delete).Select the 'process' tab. Here you select the process running corresponding to the program, and end it now. 5.Even after if you are not able to delete, go to the command prompt, and look for the folder,whetehr it is hiden,write protected,or archived..Remove the parameter.But this will need the knowledge in commond prompt commands.
• United States
25 Mar 09
Thankyou. I will try that. I hope it works!
@yzedxw (357)
25 Mar 09
No windows defender is windows defender.I am not sure if it is antivirus but it protect your PC and he didn't download it because it is already in windows.What is your windows?XP or Vista? It is not antivirus and it is not protect you against viruses but it can helps to protect your computer against spyware and software what can slow down your computer.And as I said your son didn't download it because it is already in windows so maybe he only turned it on.So he made good:) keep windows defender on it is really good program .but keep your antivirus on too!!
• United States
25 Mar 09
I have Windows XP. It is already in windows? How to do I stop it from popping up all the time? Will eventually just stop? Do you know how to turn it on/off? Are you sure it isn't a scam? It has never popped up before. Maybe he did turn it on. Thanks
1 person likes this
25 Mar 09
Yzedxw is correct. This is a Microsoft anti - spyware program. I have it on my computer and I have not had any problems with it. On the contrary, I have found that it will find and get rid of malware that my anti virus either did not detect, or failed to remove. It should not "pop up" all the time. You probably have it on automatic scan. Setting it to manual scan only, will solve that problem.
1 person likes this
• Indonesia
25 Mar 09
I think it's a virus, i know that windows defender is a windows component that protect your computer but it never asked to download it with a "fee" you got it free from microsoft ... maybe you should confirm with microsoft if your using a legit copy of windows, they should give you the support.
1 person likes this
@prajnith (941)
• India
26 Mar 09
If its genuine windows defender just launch task manager (Ctrl+Alt+Del) and check for process named MSASCui.exe, if this process exist then its windows defender else its some others fraud software with similar name.. also check in control panel if there is any Gray Wall icon with name Windows Defender and also type msconfig in run menu found on start menu(Win+R)and hit enter and in startup tab check for any process named Windows Defenser. And since your os is WinXp you can remove Microsoft Windows Defender From Add/Remove Programs in control pannel.. you also mentioned that you deleted the Win defender folder directly so i recommend you try to install the software over existing installation and then if you don't like the Software remove it but incase if you don't have any antivirus you better donot remove it or install any good antivirus software .. there is antivirus avira which is available for free..
• United States
27 Mar 09
Thanks everyone for all your suggestions. The defender is gone. I downloaded Norton and it detected a trojan. I think it was the defender. So it is gone now. I didn't have any antivirus software before, and now I know why. When I downloaded Norton the computer got so slow it wasnt even funny. I mean waiting up to an hour slow. So I had to remove it. I don't have much ram to keep antivirus in there. It would have to be a very small package. Does anyone have any suggestions about software I could download?? That is super small? I know I need a new computer cause this one is so old. My computer guy enlarged my ram last time he worked on it and he said to me yesterday, I need a new computer. Well, I don't have the money for one so I will have to stick with this one for a while. Thanks alot.
• United States
27 Mar 09
Well, I only have about 128 mb of ram. So it isn't very much. I definetly need a new computer. This one is way old. Is this antivirus site good? I mean it won't do any more damage to my computer will it? Right now, I really don't know what to do. Thanks for the advice
@prajnith (941)
• India
28 Mar 09
Well 128Mb ram is very low even for Windows xp, avira antivirus needs at least 192 mb ram if your are using Windows XP. may be you should consider upgrading ram at least to 256Mb . you can try using avira on your current system but your will notice system performance degrade . so you can either upgrade your system ram to 256 Mb or else you can install windows 2000 and then install avira , windows 2000 will run fine with 128 Mb ram .
• Philippines
30 Mar 09
Windows Defender was made by Microsoft. Why would this become a scam?
• China
26 Mar 09
Well I think u can try avast.Go to www.avast.com.This is an antivirus software free for downloading.It works well in my computer.Insatll avast then have a scan.Hoping that could solve ur problem and get rid of the so called Windows defender
• Malaysia
26 Mar 09
im currently using avast to ...it good to use on it...
• United Kingdom
26 Mar 09
Windows Defender is a good product, I use it on my own system. However, if you want to remove it then you should be able to via the add/remove programs option in the control panel. Good luck. Andrew
• United States
26 Mar 09
Hi lagirl1966, This is a great topic because the very same thing has happened to me. At first, I didn't even notice it on there. Usually this is a bad sign. Any software that is legit will let you know when you are intentionally downloading their software. It should not come as a surprise. Have you used your anti-virus software to scan your entire hard drive with maximum strength? I use Avanquest and it shows no threats, yet I cannot seem to remove the icon in the tool tray either. It did, however, find 2 trojan worms after the defender icon was present. They were embedded in a couple of songs that I downloaded from limewire. Now, those same songs have been on my computer for months. I scan for viruses weekly. Up until the new icon appeared, those trojans did not show up in my virus scanner. Conclusion: Either my well trusted virus scanner has failed me or windows defender is legit. Either way, my computer has been running much better with all things combined. If you are experiencing slower computer times or other strange "surprises" on your computer as of recently, then it's time to take serious action. Good luck to you!
@seow227 (31)
• Malaysia
26 Mar 09
maybe you can login with the administrator account
• India
25 Mar 09
For sure this something malicious. Get rid of it ASAP. If you cannot uninstall it from the control panel maybe it is because you are not logged into your son's account. Try to uninstall it from his account if that does not work try running an anti virus and a spy ware trace program. It should be able to detect it.