You find the heels of your new shoes coming off. What will you do?
May 1, 2009 12:58pm CST
I bought a pair of Reebok shoes three months before. But today after a journey in the bus, I discovered that the heels were coming off the body of the shoe. If you were in my place what would you do? Will you go back to the vendor and point it out? Or will you simply throw them away? Now there is one thing I am thinking of: Mending the shoes by giving it to a cobbler. The shoes were bought from a lisenced showroom and it doesn't have any warrany or guarantee. What will you do? I thank you for the opinions in advance and hope I can make a good decision pretty soon.
1 May 09
I would be straight back to the shop telling them (calmly but assertively)that the shoes were not of merchantable quality and not fit for the purpose for which they were intended. I would expect either a refund or replacement as any they should last longer than 3 months - unless you've worn them all day every day or gone long distance jogging regularly. If they refused, I'd write to either their Head Office or direct to Reebok Customer service. You need to state your case calmly and give them chance to put things right.