Racial people

Philippines
May 29, 2009 11:34am CST
I used to work in a call center and we do calls in the US everyday and I got used to it. There's no day that passes when someone say things about racism. When they knew that they are talking to a non-American person, they would start to discriminate me even though I haven't done or said anything to them. I mean, what's the problem with races? Does it really matter?
6 responses
@matersfish (6311)
• United States
29 May 09
Like what? I've called Dell and my wireless providers before and have been put through to non-Americans (I'm assuming) who barely spoke English. I've gotten mad and demanded that they put an English-speaking person on the phone. "Race" didn't have anything to do with it. It could have been a white person, like a German or Swedish person; I simply want someone who speaks my language. I just know that after 20 minutes of hold time, connecting with someone that you really communicate with is frustrating. Of course, if people are insulting you, that's another story entirely. There's no call for that. But if someone just demanded an "American" or someone who spoke English well, I don't think there's anything racial at play. You'd have to be more specific about the discrimination.
• Philippines
29 May 09
Well, you didn't get my point. Why would they demand for an "English" speaking person if I can deliver it very well? I mean, what's the point? I'm doing good with the conversation and I clearly understand what they are saying. I've heard it with my two ears and I've been doing that for years so I can tell what's discriminating or not. Thanks.
• United States
29 May 09
I got your point just fine. I was speaking about my own personal experiences and asking if they related to what you've dealth with. I think you missed mine lol I'm asking you what type of discrimination you've encountered. Saying someone has been "racial" toward you is a harsh accusation. Have they called you named? Have you cursed you for not being American? I don't get what you mean by "racial." You may understand English fine. That has nothing to do with others understanding you. I'm just trying to help with your issue here. You said people are discriminating, I'm asking "how?"
• Philippines
29 May 09
Yup. One said "Filipinos are not supposed to be talking to me, are you a Filipino?". Well, I was quite insulted by these words... I don't want to offend anybody. I'm so sorry, really. Well, I got your point and it's very informative.
@benny128 (3621)
29 May 09
well I dont think it is down to race or being a racist, I personally hate infact HATE lol, call centres that are non uk based as I live in the uk. Now this isn't because I dont like indians or am racist etc etc but it usually takes me 3 or 4 times longer to get my point across to a foreign call centre than a uk based one. I think if we all in the uk spoke the queens english foreign call centres would be fine but alas here in uk even region speaks a different form of english with differing slang etc etc which can't really be taught you just pick the slang up from living in the various parts of the uk. IE a few bits of slang that we use in north east uk Pet - a greeting ie alright pet why aye - a favourable response ie yes thats just a few, I have also asked companies before I sign up to them whether they have uk call centres and if they dont I dont sign up to the company even if it means I pay more. I hope you understand what I am meaning.
• Philippines
29 May 09
Yes, I do understand that you have ways on pronouncing such words which indeed is originally from UK. But man, I can tell from what I've heard from these people are really degrading though I only did my job.
@benny128 (3621)
29 May 09
yeah if it gets personal then it is wrong, but I think its the sign of the times the recession people dont want jobs to be given to other countries etc etc aswell as the points I raised above. I guess its just something that you need to grin and bear as I dont think it will ever go away untill companies bring back local call centres.
• Philippines
29 May 09
Yep. But it's not really the call centers that are outsourced but the business itself. Call centers are owned by companies here but the job is taken from other countries. Anyways, your a big help. Thank you so much.
• United States
2 Jun 09
I don't know how other people act when they get a foreigner on the phone, but I do know that it is very hard to call a help desk, and we get someone who doesn't speak very good English, and we can't understand a word they are saying, especially when we are looking for help. I always wondered why they would employ someone who is not fluent in English, to answer the phone for an English Speaking Country. I don't consider myself racist, but it makes more sense for each country to be able to deal with those in their own language.
• Philippines
5 Jun 09
No you're not the racist. I guess not all people tends to be choosy when it comes to a person they are talking to. It just didn't feel right when I know I could do my job okay and most of the American people I talk to don't give out complaints at all and most of them have became my friend. Thanks for responding!
@amirev777 (2852)
• India
8 Feb 11
Hi I am really sorry for what has happened in your case. No one has a right to speak to you in that way. Racism is the worst type of prejudice you can ever find anywhere. But it is rampant in almost every place, including workplaces. I feel if a person can deliver goods then it hardly matters which race or religion he belongs to.
@tonyllenium (6266)
• Italy
5 Feb 11
mmh i don't know about this fact because i am not american...probably when you work in customer support and so you call everyday many people abroad you can find every kind of people so somebody are ok other really bad!!Ithink in general people feels tired about this commercial calls coming from different factories and so sometimes can be really strange or bad with you!
@BlueGoblin (1833)
• United States
29 May 09
Probably because American jobs are lost and outsourced overseas. Americans should be taking it out on their politicians and the corporations but hotheaded Americans blame you. Sorry for that. Americans are cowards to voice their opinion until they know that person is on the phone and miles from them.