The Hospitality Industry
June 11, 2009 7:46am CST
What do you know about the so-called hospitality industry? It is composed of hotels, airlines, resorts, rest houses, and pretty much any business that caters to giving you satisfaction. It's their product. Now, I've been to quite a few places around my country, and I've been to provincial hotels. Sure, they aren't anywhere near Hyatt Hotel and Casino, but still, I enjoyed my stays. That's probably because I had at least four to five friends to share my room with, but anyway, I'm just curious. When you stay in a not-so-deluxe or not-so-first-class hotel, what is it that you miss the most from first-class treatment? What gets to you? It's always the bathroom that gets to me most. No quality blow-dryer, not enough hangers, and sometimes even an absent vanity closet. What about you? If you've got something on airlines too, tell me. I've flown on a plane, and they gave me peanuts as a snack. My ticket wasn't too cheap, to stress a point.
• United States
14 Jul 09
I think the worst thing about those types of things is that they're SO ridiculously expensive compared to what you get out of them. So, in other words, the value : cost ratio is probably somewhere along the lines of 1 : 1,000. If that makes any sense. I don't know why these types of things are so expensive; but it's really annoying! I recently went on a trip and we paid $100 and some for ONE night at a 2-star hotel (booked 3 weeks in advance) - and it just seemed so expensive at the time. Plus, that and airfare, food, etc - it all adds up.
• United States
16 Jun 09
I'm not sure if I'm the best person to leave a comment on something like this because I'm mostly the "guest." I've never worked in an environment that caters to people's needs, and honestly, I don't think I can (that's why I'm an engineer!). I've never been a server or a host in a hotel or whatever. I guess coming from a guest point of view... I've stayed at Hyatt and I'm a member of their frequent-stay program. For the ones here in the US - I mostly enjoyed staying to their hotels. When I travel - I overwork myself and make sure that I see everything. At the end of a long and tiring day - I'd love to lay down on a comfy bed with TONS of pillows to boot. I've also stayed in some lower class hotels - and sometimes they're OK. Days Inn and Best Western ( I think those are 2 or 3 stars), and for the most part they're clean. However, I will never ever stay in a Howard Johnson again. Was not satisfied with their service nor with the room! And sometimes - my bf and I would go to the mountains and such - we usually try and help out the locals by staying in locally-managed hotels/Inns/Bed and Breakfast. For the most part - the ones that we've stayed in have been extremely great when it comes to service and making sure that we're comfortable.
11 Jun 09
hi eileenleyva this is a good question for me to answer....i have done my graduation in hospitality management and have done my training in Hyatt......and have also seen many top class 5 star deluxe hotels in my country.......people as it is said that every coin has to side...it also goes for the hospitality industry.......to give ultimate guest satisfaction the staff of the hotel works really hard.......but i must say that the guest in hotel gets what he pays for......it is very tough world behind those walls.......the guest never see what the staff faces to keep the guest satisfied......ever hotel has its standards set by the management......and these standards are set to benefit the guest only....... i have no clue o why they offered you peanut for snakes in your airline........