Why wouldn't a major train station have disabled access?

@RieRie (820)
August 25, 2009 3:16pm CST
I'm on crutches and I planned on going to London next week, however the train I need to get goes to Euston, which only has escalators (I can use, but it's very scary and sometimes they don't work, so are stairs.) down to the underground and then I would have to get off the train at Walthamstow which only has stairs to get up to ground level. Surely these types of places should have disabled access by now. If you ever need to get from/to these places and are disabled what route to you have to use?
2 people like this
2 responses
@chillpill90 (1936)
26 Aug 09
London Euston has GOT disabled access! there are lifts you can use that will let you go down to the underground ask staff and they will point them out.
@RieRie (820)
26 Aug 09
How come the people we rang at the station told us there were only escalators? Don't they know their own station? Do you know about Walthamstow? I know they were supposed to be adding lifts.
@dorypanda (1601)
26 Aug 09
According to this site: http://www.nationalrail.co.uk/stations/EUS.html#Accessibility ramps are available and staff will help you if you book in advance, wheelchairs are also available. (Euston) And this one: http://www.nationalrail.co.uk/stations/whc/details.html#Accessibility says that they have step free access at Walthamstow, but you may have to ring them in advance too. As it is illegal to not have disabled access they should have some way of getting you where you need to be without using stairs or escalators. If they don't, you need to complain.
@RieRie (820)
26 Aug 09
Ramps are awkward for me and I'd rather step on and off trains, cos it's easier. I don't need ramps and wheelchairs, I need access to the underground, which only has escalators.