Any experience with impolite employees?

Philippines
November 22, 2009 11:49pm CST
One of the dimensions of quality in service is courtesy. This is of course important particularly with the frontline employees who directly get in contact with the customers. However, there are instances when we get to encounter people who woke up at the wrong side of the bed, so to speak. I have experienced dealing with sales clerks, fastfood crew, and hotel receptionist who are all impolite. Well, they may be having a bad day but don't we all? I would like to know if you have had experienced dealing with impolite and discourteous employee(s). What have you done to address the issue?
53 responses
• Philippines
25 Nov 09
yes,it was on last october 30,2009..my friend and i was selling a candle for the coming all saints day and all souls day,we went to our city hall on santiago city isabela,we enter to the office of treasurers office to sell some candles then a lady went to ask the price the of our product the candle then she order 4 pcs. of candle i forgot the size but the price was 90pesos.then i got her order then went to the pick up to get the candle she ordered and then she ask how much all of it i said 320pesos then said she thought that it was 65pesos then i said no then she start murmuring in the treasurers office and i felt shy because of what happened it was my first time being shouted at public but not in public as public,what i've did was to get the order she made and then went out then one of the employee came near at me then she ask what happened then i told that,then she said "pabayaan muna ganyan tagala ugali nyan feeling big time kc" that was the lady said then just smile then said it's ok part din siguro ng trabaho un then walk out the door.
1 person likes this
• Philippines
26 Nov 09
I hope that did not dampen your entrepreneurial spirit...
• Philippines
25 Nov 09
i used to organize events, a part of doing events is that i had to reserve function halls in hotels, invite speakers, talk to clients and my models as well. so there was this time when i went to a hotel along Legarda and asked the front desk if there was an available function hall for my event on a certain day. the front desk who was very impolite answered me in a way that really ruined my day and made my ears feel warm of anger. what i did was asked her again, still smiling(even if i wanted to beat her right there) and told her after still with a smile to resign from her job if she doesn't like being asked. well, i was mean but she was annoying.
1 person likes this
• Philippines
26 Nov 09
Sometimes it takes someone like you to remind people about how they should behave. Next time, do not be harsh okay? Be MORE HARSH!
• Philippines
25 Nov 09
For me I didn't yet experience any impoliteness from any people but I witness one impolite manner inside a principal's office, usually if people get inside an office we should acknowledge them or we greet them for short but these secretary acts like nobody gets in, she still continue doing something otherwise she kept herself busy. For these kind of impoliteness we should bare in mind that everybody deserve respect that if somebody needed attention we should respond quickly. When I witness these I told it to the principal that her secretary is tend to be rude in some people entering in there office and the principal said that he need to talk to the secretary maybe she forgets the dos and don't s of being a secretary or she need to review what are the traits you must possess for being a secretary. These secretary should be polite to anybody that are entering inside the office it is one of her duties to greet people who are entering to there office.And its nice to know that after a month when I pass by again with that office the secretary is now very accommodating, I saw her smiling and nodding and most of all she greets all the visitors going in there office.
1 person likes this
• Philippines
26 Nov 09
What is really good here is that something has been done about it and you yourself saw the change in the behavior or attitude of the secretary.
@Hubfee (665)
• Thailand
24 Nov 09
Well, I am a guy with patience. However, when it comes to my limit then that's it. I, once, experienced having a trouble with a taxi driver. It happened when I had to take my mother to a hospital in my country where I know the way well but it's been a little long time that some changes occured on the road. I got confused and asked the driver if he drive me to a wrong way, then he shouted at me that he's not cheating me by driving me around the way. Actually, I didn't think of it but because he shouted, that made me angry, I shouted back at him (and my voice when shouting is really loud). My mother asked me to stop and same time she politely asked the driver why a passenger cannot ask the way if he/she got confused with the way so the driver also calm. It made me having such a bad feeling along the way to hospital. When we arrived to hospital, I paid the taxi fare without giving any tips(usually I give tips) and not even get a discount (in my country mostly the taxi won't get the full fare amount in case of something with 1, for example, 51, 101, 131, they'll make it to 50, 100, 130). I just pray in my mind that we won't have any karma to each other, never seen each other anymore whether this life or the next if we have. Ps. I sat in front with the driver, my mother sat at the back seat.
• Philippines
26 Nov 09
Indeed, it takes a lot of patience to deal with this kind of people. It's good you did not end up in a fist fight with the driver.
• Philippines
24 Nov 09
As people we done something impolite in our activities that is not intended to do so. In example was my experience when I want to buy a pants in one of the shopping malls here in Baguio. Entering in a store many of sales ladies are polite and respectful but exept of the one that approached me and had done wrong to me. This lady seriously said to me that "don't tuoch that if you can not buy that".Because i was hurt on what she said i demand her to look for the expensive pants in that store and i bought it to isult her also and went out ,and I had said to myself that I'll never comeback to that store. But after a few minutes my temper cools off i went to their cashier and tell the story so the cashier calls the manager and the saleslady and they done some disciplinary actions to that eployee.
1 person likes this
@dpalais (130)
• Philippines
26 Nov 09
wow! I wish I could be as brave as you.jejeje I think I know the shopping mall you are talking about,nice atleast you teach their sales ladies.I think even there baggage counter has a problem I suspected them opening bags!!!toinks no proof any way
@MJay101 (711)
23 Nov 09
Most of my experiences with impolite employees have been as an observer. Usually, impoliteness is reciprocated: some arrogant, obnoxious waste-of-space has raised a stink, for little or no apparent reason, and the employee in question has decided that it's more than minimum wage is worth to suck up to such a tw*t. I actually sympathise. Sales clerks, fastfood crew and hotel receptionists are paid an absolute pittance - why should they be expected to act deferentially and kowtow to morons just because they work in the "service" sector? Of course, I quite agree that common courtesy should be expected of all. But it's noticeable that I rarely - if ever - experience rudeness by front line staff, because I try to treat them with respect.
• Philippines
24 Nov 09
I totally agree with you -- respect begets respect.
@williamjisir (22904)
• China
23 Nov 09
Yeah, I used to encounter one such shop assistant who ignored me while I was talking to her for some information about the product that I expected to get. I was offended by her taking no notice of me and I left her without getting the stuff I wanted to buy. I think that it is very important for any one of us to have a very good attitude serving people. A good service attitude earns a lot more than you expect.
1 person likes this
• Philippines
24 Nov 09
That's just how it is. Businesses lose their customers because the people do not know how to effectively deal with their patrons.
@govijo (33)
• India
23 Nov 09
The recent incident happened to me was with the restaurant waiter.We just asked him to speed up the menu that we ordered.He replied "it will take time, you may leave".We were really shocked on his reply.To address on this, we wrote a note on customer suggestions book that was kept in the billing section.
1 person likes this
• Philippines
24 Nov 09
The waiter seems not to know how to properly deal with his customers. He should have at least checked on the status of your order and told you to wait for a little while in a polite way.
• Philippines
26 Nov 09
Having a bad strain is really terrible, or mood swings as some people address it.I had crossed the path of these kind of employees before. I was in a fast food chain that time dying to have my order to be taken because of the long line at the counter. When I finally arrived, I gave my order but it was not available so I have to change it all over again. I was in the middle of thinking of which one to order when suddenly the crew told me to make it fast with a frowning face. I was shocked and just gave it a smile. deep inside of me it was really a very bad feeling, but it was cool that I was not in a bad strain too. Anyway It was not a big deal so I still had a good time eating my meal that time. Consumer satisfaction depends on employee actions and these actions depends on certain factors; just a cycle that everyone have to live to everyday.^^. a good day//
1 person likes this
@peehnk (2)
• Philippines
26 Nov 09
I had experienced dealing with impolite employees many times already and it really irritates me. The worst thing that i dealt with is from a crew in Jollibee- Magsaysay. I am with my sister that time and we gave our orders to that girl in the counter. What i hated so much about her is that she is not smiling and it seems that she is not that interested about our orders. The worst thing is she is very peevish and she deals with us in a very contemptuous manner. I was planning to tell her there and then that she is not nice and she is very arrogant at that but my sister did not allow me to. What I did that time is that, I talked to the other crew and complained to him about the actions of that girl. He apologized in behalf of that girl and told me that he will tell it to her co-worker about her doings.
1 person likes this
26 Nov 09
we really encounter different people with different manners especially in fast food chains and the like. I've often encountered such people especially those in the malls. Will I'm not that war freak person, sometimes I just snob them and just walk away for the issue not to get big. And once I report a crew for being impolite. Well sometimes we cannot control our temper and that is also one way for the employee to behave in such a manner that customers will be satisfied with there work or service.
1 person likes this
• Philippines
25 Nov 09
I also have this kind of experience in korea. I rode a taxi and the distance was not that long. Taxi drivers do not like the short distance. But the basic rate is getting higher, so it is not cheap. and the fare was 2900won I saw it clearly. The driver turned that off the machine right away. So I paid 3000won. But he didn't give me the change so I asked him to give me 100won. and suddenly he shouted at me "Are you telling me I'm cheating you because I don't want to give you the change ?" I was so shocked. but I was not able to do anything because I was so young and afraid. 100won is just a small amount equal to less than 25pesos. I know taxi drivers do not earn that much. but I was the customer even if I was much younger than him. He shouldn't do that to me. If I see those kind of driver, I will call the taxi company, and complain about it. Now I can do it.
1 person likes this
• Philippines
25 Nov 09
one experience would be when i was looking for a dress in one shop. at first, sales persons from the establishment tried to convince me to buy from them, encouraging me to try on the clothes, so i did... but nothing fits me. I decided not to buy and said "thank you" to the sales person in charge for assisting me. however, i was surprised by her reaction, she started fixing the clothes in a rude manner. She even whispered something behind my back as i started leaving the shop. i turned back and talked to her, told her not to do the same to other customers, and that what she did was very impolite, other customers may not tolerate such behaviour.
1 person likes this
• Philippines
25 Nov 09
One time I was ask by my custodian to process a paper works wherein I need to secure the signature of the persons on higher positions in our school. (I am a student assistant in our school)I started to process it from one office to another office.When I was about to finished my work,there's this experience I cannot forget and never will forget.When I knocked and then enter into the one of the offices I need to go,the secretary in that office did not bother to welcome me in as if she sees nothing.I tried to make sounds just to let her know that someone is infront of her.she face me then but no reaction,her face is blank as in blank.what am i going to do?.I just asked her if her boss is around but she said,as you can see i'm alone..Haay with my shoulder down I went back to our office and just told to my boss that I will process it later if the other person to sign will arrive.I did never told what have had I encountered.
1 person likes this
• Philippines
25 Nov 09
I have an experience of impolite employee before in a low class restaurant. I am just asking if they offer half order in a particular viand and the waitress just ignore me. I repeated my question in a louder voice because I infer that she did not hear me, but for the second time, she ignore me again as if she did not hear anything. For the third time, I again repeated my question in a more louder voice, she answered me back "Hindi! Whole orders lang!", in a discourteous manner and she went away immediately. Coincidentally, the supervisor was the one who gave us our bill. I told him about their waitress. I also told him that they must do something about it or else they will lose their customers. The supervisor apologizes us and told us that it will not be repeated again. He also assured us that he will do some corrective actions to that waitress.
1 person likes this
• Philippines
25 Nov 09
I have expeienced dealng with impolite employee from a certain fastfood restaurant. A service crew. At first I just ignored hEr, but she is still doing the same attitude. So what I did is to ask her to bring me more tissue paper and to get my other order. Its like Im trying to "inis" her by asking her to bring me something. :) I did not report her to her employee because I think of the possible effect that might haPpen to her Like she might be scolded by her employer.
1 person likes this
• Philippines
25 Nov 09
courtesy and being polite is the most important in any establishment. i used to go to the mall, and restaurants but I've never experienced any incident like that, but being a concern citizen i would like to add some comment to those who are working in some establishments that being polite to their customers has something to deal with their job. You will not receive any complaints from your customers unless you're doing your job properly and communicating well. and to all customers like me we must do the same thing, don't be too arrogant and rude whenever you will experience another incident like that.
1 person likes this
• Philippines
25 Nov 09
I have had experienced dealing with impolite and discourteous guard in a certain school. I am very excited to enroll but i do not know how to do it because it has a lot of processes. I approacheded one of the guards and ask him how to do it, I was shocked because he shouted at me and said read it on the lobby it is written there in the blackboard. I am really dissapointed, I have shard the story to my boardmate and she said do not worry tommorrow we will go to the presidents office and tell what he had done. Because of anger I really reported it to the president and he promised me to scold the guard.
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@xyzerjam (19)
• Philippines
25 Nov 09
I personally have encountered a lot of impolite and discourteous employees. Recently me and my 2 years old daughter went to shop for her outfit in their Christmas presentation in church. We were having a hard time searching for the right size so I approached this sales clerk and asked if she could help us. She was chatting with her co-worker at that time so her reaction was not a surprise to me. She turned to me with a frown and asked what do I need. I just told her that I need her assistance since she is a sales clerk at that stall. She assisted us in a rush as if she was running for something. She reached for the dress I was holding and hurriedly went to the stock room to look for the right size. Seeing how she reacted, we just left. I then informed her manager about the incident. Good thing I was able to read her name tag. I hope she gets proper sanction with what she did and that it would teach her a lesson.
• Philippines
25 Nov 09
As a student assistant of the University, i have experience dealing with different people having different attitudes. They are often called as "clients or customer" who entered our office every day. Some of them ask question and want to get nformation as soon as possible without patience in waiting. They want to get what they want the first time they ask for it. Some of them are "mataray" when it comes to asking question. They do not smile and there eyebrows raised up. There are also co-SA's who are not courteous when entering our office. To address the issue, i simply talk that experience with my co-SA here in the office and address it later to our immediate boss. To address the Problem on co-SA's we simply go to the HRMC office and talk to the coordinator about the problem,and then she will response on it immediately.
1 person likes this