Bad first time experience

Singapore
January 31, 2010 9:43pm CST
This morning, I went to a shop that had an extremely long queue to take away a cake and some tea. I had tried their tea before, at another time of day when the queue wasn't as long, and it was good, so I decided to try this time again. But after I made the order, I was kept waiting inexplicably long, and it turned out that the staff that took my order didn't make sure that it got into the queue, either that, or someone else who had come later in the queue took off with my order and no one noticed that. I asked the staff who had taken my order, and he just said, you have to wait, we have a very long queue in the mornings. After waiting some more, I finally asked, where is my order, again. And another lady checked and said that there was no such order on the queue at present, and she told me they'd just make my order right now and I could collect it. ARGH! that made it the first and now the LAST time I'm going to patronise that shop. Lousy customer service. To think I would have to keep standing there if I hadn't asked! The person who had taken my order should have taken more responsibility to make sure I would be served at some point! GRR. what a way to start the week. Have you had similar experiences? Where the first was the last time you'd patronise a shop?
2 people like this
4 responses
@Hatley (164464)
• Garden Grove, California
1 Feb 10
hi squaretile yes in a way. I thought the service was a little slow but the food was great and I just thought well its a new venture and they havent got all the bugs out of it yet. but my son went into this new Mexican food cafe and ordered some thing and it took forever he said. but what really teed him off was that the food was a tad too spicy and he had asked for a glass of milk. well he waited and waited,the waitress did not return, so he got up and went to the counter she had never turned in the order then the lady there said we do not carry milk. say what? he said from then on they would not get his business. in two months they went belly up. and they had had an excellent site and were getting all the help from the library where I worked and all the people from the businesses down the street yet the service was so poor people would be late getting back to their jobs, so they all quit coming in. It was so sad as the food they served was really very good , it was the service that was so slow and so awful.
1 person likes this
• Singapore
1 Feb 10
yes it's the service that can make or break a restaurant. Funny how they didn't say they don't serve milk when he asked for it in the first place! The wait staff must have been so new they didn't know what was on the menu, which is worse than forgetting the order, imho.
• Philippines
1 Feb 10
Oh that is a really terrible experience squaretile! Imagine you are waiting for nothing! You should complain to the manager... It was the fault of the person who took your order, too bad the shop will suffer for that bad customer service... It will all fall on the shop! Making the customer wait for so long is bad already, much more on your case... You are suppose to enjoy your day with relaxing tea and a slice of cake then this is what happened... Really awful! Considering you made a follow up and all she or he said is just wait for your turn... didn't even bother to check your order status...
1 Feb 10
you are such a bearable man~ I admire you~ In such a situation,we will complaint the shop. I am a good guy and willing to wait.only if they are not doing too much. We all have such experiences, but not for a cake or tea ^^ I am in China,If you want to deal with something in the goverment departments,you will know your story is tiny and a piece of "cake"...
@kun2349 (23475)
• Singapore
1 Feb 10
There will always be cases like this.. I have experience them all before.. haha =D The more popular or well known the cafe, the worse is their service, when they are push everything to being busy or lotsa orders etc.. haha =D As such, i dun really like to patronise them during peak hours, because i will be the one suffering instead.. haha =D And with me being in the F&B line before, i do know the stress level, especially in peak periods, and things tend to be forgotten, when everybody is trying to rush out orders.. hehe