Have you had problems receiving care from an emergency room?

@roxxtime (299)
United States
May 2, 2010 8:23pm CST
My husband and I went to the emergency room yesterday and there were about 5 people ahead of us. After about two hours they took him into a room took his temp, pulse, and blood pressure. That took maybe 10 minutes they took our insurance and seated us back in the waiting room. By this time more people had come in after us and they had cleared out EVERYONE in the waiting room. We kept watching people leave but still "no available beds" we were told. After I was told that 2 new people came in and were seen within 5 minutes. We waited one more hour (6 hours total) then gave them his wristband and advised we were leaving and they better not bill us, and the snotty little chick at the check in desk assured us that since he had gone into that room. The only reason I can think that we got treated this way is because he has unpaid medical bills. Can anyone else think of a reason? Has anyone experienced anything similar at an emergency room and if so what was the reason?
1 person likes this
4 responses
@Wizzywig (7847)
3 May 10
I'm sorry your husband was not able to be treated sooner. How is he now??? our health system is, of course, very different. On the one hand, we are lucky as we do not get billed at the point of use for our medical treatment (working people pay for everyone through their taxes and national Insurance contributions) but, to only have 5 people ahead of you when you arrive at our A&E (ER equivalent) would be a very rare occurrence and, sadly, it is not unusual for people to wait hours to be seen after triage and longer still for a bed if they are admitted to hospital. There are signs up saying that anyone deemed to be in greater need will be seen first. The staff take a great deal of abuse from patients and relatives.
@roxxtime (299)
• United States
9 May 10
He is ok right now he has a surgey consult on Monday. He has a hernia so it's not life threatening really it was just principle. He went to the ER at a better hospital and was taken care of immediately. Thank you for your concern.
@bluemars (952)
• Australia
3 May 10
I can really relate to this, seriously even some other places too, my mother wants to get an operation for her leg and she has been sent the run around. I mean she made an appointment to see her a particular doctor who had treated her in the past, only to be given another doctor, then she left asking to see her doctor only to be made fool of and given another set of excuses and maybes. I don't think that is fair and that just because some people might not have private health insurance they should not be treated so differently, as they already revealed this to her too, and suggested she pay for this. Not everyone can afford even those extra things in life. It is not fair and it really is a kick in the guts too how people are treated not just in the emergency rooms but by some doctors and staff, where is the care? Seriously I think these people should not be even have entered in this field of work. People already have to stress about their illness or injury without having to worry about the people who are supposed to be there to help them out "supposedly".
@roxxtime (299)
• United States
9 May 10
It is possible to find good doctors and hospitals but it sucks that you even have to filter them out. I don't even think it is the doctors as much as the facilities though. That has got to be the worst possible field to be greedy in. Other fields may be annoying when people are greedy, like cable, but that is entertainment and this is our lives and health not a choice we make for fun.
• United States
3 May 10
You are probably exactly right, unfortunately. However if you were not an emergency they can triage people ahead of you that they will say need care faster than you. Honestly I would write a letter to the CEO of the hospital, and tell him how you feel. Let him know whether you have unpaid bills or not they are required by law to see anyone that enters their hospital, and you don't appreciate being treated like a third class citizen.
@roxxtime (299)
• United States
3 May 10
Thank you. I completely agree and want to write a complaint letter because it is not the first time I have had a problem with them. I hate going there and after yesterday refuse to go again.
• Philippines
3 May 10
hi there rox, Almost the same thing happened to me.I am having this severe headache,nausea & vomiting when my doctor decided I should get admitted as I am getting dehydrated.I went to the emergency room,they took my insurance to check & leave me on the corner,did not even took my vital signs.A lot of people are also waiting & they keep telling them ,there are no rooms available.I am about to faint when one nurse noticed me,he then started to check my signs & again the admitting person told me,still no rooms available but can hear them that the only available room are private & just a guess they're reserving it to VIPs.I told them,I'll get that room,they look at me as if trying to check if I can afford it,I feel so bad feeling so sick that even if I wanted to leave I cannot.I am not really a bad person but told them,check my insurance so you will know what's my category,when they found out that it's a platinum ( highest category).They are so fast in giving me a private room.It only indicates that instead of helping sick people,they are still looking on their status.It is really bad for people who oath to help people instead they will check first if you can afford it before they took care of you.
@roxxtime (299)
• United States
3 May 10
Yeah that is ridiculous. I do get treated better because my insurance is better. I am so disgusted with our health care system. It is horrible.