Please READ the whole discussion before you comment, thank you. 'BANKING FEES':
June 12, 2010 5:03am CST
I am basically at the end of my tether with the Nationwide Building Society, I had an account with them last year. Direct Debits came out of it, sometimes there wasn't the money there to pay them, most of the time there was. I paid most of the DDs no problem. However, I realised at one point that we wouldn't be able to pay a DD which was due to come out, so I cancelled the DD for that, after that, the bank sent me a letter telling me about a returned DD, that would be the one I cancelled. So, I contacted them and explained I'd cancelled already, therefore, the DD should NOT have gone through in the first place. They took £30 interest directly from my account for the privilege, then the bank took another £30 for some unknown reason, then another £30 and another and another, so I contacted the bank, told them I had no idea why they were constantly taking money from my account, they replied by telling me I'd been overdrawn so they charged interest on that, I wrote back explaining that it was THEIR fault that I'd gone overdrawn in the first place. They ignored my letter. I then had a letter from them, telling me I owed them money and to pay immediately, I wrote AGAIN and told them it was THEIR fault that this had happened and that basically I felt as though they'd ripped me off. Since then, I've put "I do not acknowledge this debt" on any correspondence from them, but now, I've got a recorded delivery letter from a solicitor, telling me I've never responded to any of the letters. (Which of course, I did, that's how they managed to reply to me in the first place). This letter basically says that if I ignore it, they will take further legal action. What I want to know is, what can I do? I've already contacted Nationwide and told them that it's THEIR fault the DD came out after I'd cancelled it, I've already told them everything I can possibly tell them, but they still don't understand that I don't owe them anything. I have no idea, other than writing again and again and again and banging my head against a brick wall, I don't feel as though I can do anything. Any sensible advice will be gratefully received, thank you.
• United Kingdom
13 Jun 10
Don't do anything. Nationwide can't do anything. They still send me threatening letters now but nothing has ever happened from it. The problem with the DD is that sometimes they don't process it quick enough - at least that's one of the excuses they use i.e. you have to cancel it like 3 months before to make sure it stops by the time you want it to. The best thing you can do is ignore them. There is nothing they can do.
• Boise, Idaho
13 Jun 10
It may not have been their fault. It may be that the debit came into to the bank before the cancelation on it did. You need to ask them to prove otherwise. And at my bank when I am over drawn I am charged daily for being overdrawn until it is all payed off. Ikes! I have nightmares about being overdrawn. Horrible!