Customer service....

@buggles64 (2715)
United States
December 15, 2010 2:08pm CST
In your opinion, what constitutes good customer service?
7 responses
@nicregi (1936)
• Malaysia
15 Dec 10
Hey there. For me it is simple: Going and doing the unexpected. There was once a guy told me that "service is offered, not asked". That's what I call excellent customer service :)
1 person likes this
@buggles64 (2715)
• United States
16 Dec 10
I agree, that is excellent customer service :) Thank you for your response.
@nicregi (1936)
• Malaysia
16 Dec 10
Hi there! Really appreciate the best response. Thank you so much!
@asyria51 (2870)
• United States
16 Dec 10
being polite and not wasting my time are the two most important criteria. If you do not know an answer, admit, and transfer me to a supervisor or someone else who can help me. Do not spend 10 minutes trying to "help" me when you know that you cannot. I have been dealing with insurance companies, and I have run into some people who do not seem to realize that I am the customer. I am calling to have a question answered, and I do not need an attitude because the bill is written in medicalese and has codes that I do not understand.
1 person likes this
@buggles64 (2715)
• United States
16 Dec 10
Thank you for sharing :)
@jujunme (2452)
• United States
15 Dec 10
Someone who's polite,is never rude or discourteous and provides relevant information and fast service to their customers.
@buggles64 (2715)
• United States
15 Dec 10
I think so too. Thank you for your response.
@jillhill (37383)
• United States
15 Dec 10
Being on top of things...making sure the customer is happy...being there to make sure everything is fine.....NOT talking on the phone ignoring the customer completely....ignoring their requests....My daugher and I went shopping one day and in almost every store some clerk was talking on her cell and we had to wait to get checked out or for information while they chatted!
1 person likes this
@buggles64 (2715)
• United States
15 Dec 10
I agree...Thank you for responding :)
• India
15 Dec 10
hello buggles54 in my opinion providing relevant answer for what customer expecting instead of just promoting their company products. if they provide good answer then automatically company will go up. there no need in promoting.
1 person likes this
@buggles64 (2715)
• United States
15 Dec 10
Thank you for your input.
@greenline (14864)
• Canada
16 Dec 10
One of the most important things is to give full attention to the needs of the customers, and try best to serve the needs. Together with that, it is essential that all services are offered in a friendly and courteous way, manners, words, actions, and so on.
@buggles64 (2715)
• United States
16 Dec 10
Yes, of course. I agree with all that you have stated. Thank you for responding :)
• Netherlands
16 Dec 10
I agree with what the others have posted. I expect you to go over and beyond to help me solve issues. However, that said, I also would like to know if you are a good customer. I have a friend who wants "excellent customer service" at all times. But she is just an awful customer. She demands too much, expect folks at lower levels to break rules for her, wants solutions that are just not good business sense. She is also the type who, during the holidays, goes out, buys a party dress, wears it to an event, then returns it the day after. It's disgusting. But she still expects "excellent customer service". I think we should expect that only if we have followed the "rules" of being an excellent customer. Read the fine print, and don't try to re-create the agreement after the fact. Does that make any sense?